Casual/Part-Time Medical Receptionist - Warm Front Desk

Manuka Medical Centre; South Canberra; On-site; AUD 34,000 - 44,000; Part time

Job summary

Manuka Medical Centre in Canberra is seeking a warm, patient-focused Medical Receptionist to join our family-owned GP clinic. You will be the first point of contact, handling bookings, enquiries and private billing with care and accuracy.

You'll work in a small, friendly team, supporting clinicians and maintaining excellent patient records. The role suits someone who values warmth, judgement and genuine care for people, with Medicare, DVA and private billing understanding a plus.

Qualifications

• Experience in medical reception or fast-paced, people-first environments.
• Ability to de-escalate with kindness when needed.
• Strong understanding of privacy and professionalism in patient interactions.

Responsibilities

• Greet patients warmly and manage a busy appointment book across practitioners.
• Handle phone inquiries and bookings with patience and good judgment.
• Process private billing, Medicare rebates and third-party invoicing accurately.
• Maintain up-to-date patient records and correspondence for the clinical team.
• Liaise with specialists, pathology, imaging and allied health providers.

Skills

Warmth

People-first

De-escalation

Education

Medical reception experience

Tools

Practice management software

Best Practice software

Job description

Manuka Medical Centre in Canberra is seeking a warm, patient-focused Medical Receptionist to join our family-owned GP clinic. You will be the first point of contact, handling bookings, enquiries and private billing with care and accuracy.

You'll work in a small, friendly team, supporting clinicians and maintaining excellent patient records. The role suits someone who values warmth, judgement and genuine care for people, with Medicare, DVA and private billing understanding a plus.