Casual Front of House Waitstaff

The Big Group; Melbourne; On-site; AUD 32,000 - 40,000; Part time

Job summary

The Big Group in Melbourne is seeking experienced Casual Front of House Waitstaff to deliver thoughtful hospitality across venues and Major Events, including the Australian Open in 2027. You’ll bring warmth, professionalism and energy to every shift, working with a team that takes pride in guest care and mutual support.

This hands-on role offers variety across venues and event formats, from seated dinners to canapés, with a focus on seamless guest experiences and precise service.

Qualifications

• Experience in hospitality or events is preferred.
• Strong customer service and professional demeanor.
• Clear communication and teamwork.
• Ability to work quickly in a busy events environment.
• Positive, can-do attitude and reliability.
• Willingness to adapt to different venues and shifts.
• RSA certification is required.

Responsibilities

• Welcome guests and provide warm, attentive service at each event.
• Serve food and beverages efficiently, accurately and professionally.
• Assist with event setup, including table settings and service areas.
• Follow event briefings and instructions for a coordinated guest experience.
• Understand dietary requirements and ensure correct meals.
• Collaborate with kitchen staff and other staff to maintain smooth service.
• Keep service areas clean and well organized.

Skills

Hospitality experience

Customer service

Teamwork

Attention to detail

Positive attitude

Reliability

RSA certification

Job description

Exceptional venues. Major Events. Memorable experiences.
We’re looking for experienced, enthusiastic Casual Front of House Waitstaff to join The Big Group’s Melbourne team, delivering thoughtful hospitality across our venues and Major Events, including the 2027 Australian Open (11th Jan - 1st Feb 2027).
From intimate celebrations to large-scale events, you’ll bring warmth, professionalism and energy to every shift, working alongside a team that takes pride in looking after its guests and each other.

About Us

At The Big Group, we are all about the essence of true hospitality, made for the 21st century. From sourcing ingredients, training our staff and curating the details, the great Art of Australian Hospitality is its ability to flex from formal to relaxed, ultra-contemporary to authentically multicultural, and to show everyone a good time.
When it comes to our team, Fun is Fundamental! We believe that a dynamic and enjoyable work environment is key to delivering exceptional service. Our team is passionate, energetic and dedicated to creating memorable experiences for our guests while having a great time doing it!

Our Venues & Major Events

Our Melbourne venues- Ormond House, Luminare, Glasshouse and State Library Victoria - provide the backdrop for corporate dinners, conferences, cocktail parties, weddings, private occasions and milestone celebrations.
Beyond our venues, our Major Events team brings The Big Group’s hospitality to some of Melbourne’s most anticipated occasions, with upcoming opportunities at the Australian Open, from 11 January to 1 February 2027.

Position Overview

This is a hands-on service role offering variety across different venues, event formats and guest experiences. Whether you’re serving a seated dinner, circulating canapés or helping prepare an event space, you’ll play an important part in making every occasion run smoothly.
We’re looking for people who enjoy the pace of events, notice the small details and bring a positive, dependable approach to their work.

Main Duties

• Welcome guests and provide warm, attentive service throughout each event.
• Serve food and beverages efficiently, accurately and professionally.
• Assist with event setup, including table settings and preparing service areas.
• Follow event briefings and service instructions to deliver a coordinated guest experience.
• Understand dietary requirements and follow procedures to ensure guests receive the correct meals.
• Work closely with kitchen staff, supervisors and fellow waitstaff to keep service running smoothly.
• Maintain clean, organised service areas and assist with clearing and packing down.

Skills/Experience Required

• Previous experience in the Hospitality Industry (restaurant and/or events preferred).
• Strong customer service skills and a warm, professional manner.
• Clear communication and a collaborative approach to teamwork.
• The ability to work efficiently in a busy environment while maintaining attention to detail.
• A positive, can-do attitude and willingness to adapt to different event settings.
• Reliability and commitment to attending accepted shifts.
• A valid RSA certification.