Specialist Advisor – Learner Engagement

TAFE Gippsland; Traralgon; On-site; AUD 97,000 - 107,000; Full time

Benefits offered by this job

On-the-job training

Staff Learning Hub

Inclusive workplace culture

Employee Assistance Program

Health & wellbeing programs

Subsidised fitness

Job summary

TAFE Gippsland is seeking a Specialist Advisor for Target Qualifications – Learner Engagement to design and deliver social and emotional engagement activities for learners, with a focus on those facing intersectional disadvantage. The role emphasizes early intervention, case coordination and collaboration with Student Support Services and external agencies.

You will work with education delivery teams to ensure seamless alignment between pre-enrolment engagement and in-program support, while

Qualifications

• Bachelor degree (or higher) in Community Services, Social Work, Psychology, Youth Work or related discipline.
• Minimum 5 years' experience in youth services, education or community-based support roles.
• Experience supporting learners experiencing complex or intersectional disadvantage.
• Experience collaborating with Gippsland community-based service providers is desirable.

Responsibilities

• Design, coordinate and deliver social and emotional engagement activities for learners.
• Lead proactive learner engagement through early intervention and case coordination.
• Collaborate with education delivery teams, Student Support Services and external agencies.
• Align pre-enrolment engagement with in-program learner support and distinguish outreach from in-course support.

Skills

Trauma-informed practice

Early intervention

Case management

Stakeholder engagement

Communication

Education

Bachelor degree in Community Services, Social Work, Psychology, Youth Work

Job description

• Full time opportunity (38 hours per week)
• Ongoing role
• Salary range $97,396 – $107,276 per annum + 12% Super
• Based at TAFE Gippsland’s Traralgon & Sale Campus’ (travel required)
• Job Reference No. 2682

About the role

The Specialist Advisor Target Qualifications – Learner Engagement plays a key role in designing, coordinating, and delivering social and emotional engagement activities for learners enrolled in Target Qualifications. The role has a particular focus on supporting learners experiencing intersectional disadvantage, including those participating in the Student Success Program (SSP).

This position leads proactive and embedded learner engagement through early intervention and case coordination. Working collaboratively with education delivery teams, Student Support Services, and external agencies, the Specialist Advisor addresses barriers that impact learner engagement, progression, and retention.

In close partnership with the Specialist Advisor –Teaching and Learning, as well as pathways and community engagement teams (including place-based outreach), the role ensures alignment between pre-enrolment engagement and in-program support. It also maintains a clear distinction between outreach and recruitment activities and in-course learner support.

About You

You are passionate about supporting learners to achieve their educational goals and have experience working with individuals experiencing social, emotional and wellbeing challenges, including those facing complex or intersectional disadvantage. You bring a strong understanding of trauma-informed practice and early intervention approaches, enabling you to identify risks early and provide proactive, learner-centred support that improves engagement, wellbeing and retention.

With experience coordinating case management and wrap‑around supports, you can effectively connect learners with internal and external services to address wellbeing, safety and social needs. You are a collaborative professional who works closely with educators, leaders and stakeholders to remove barriers to participation and support positive learner outcomes.

Your strong communication and relationship‑building skills allow you to develop trust with learners, families and community partners. You are confident monitoring and reporting on wellbeing activities, using data and evidence to inform continuous improvement. Above all, you are committed to equity, inclusion and creating opportunities for learners experiencing disadvantage to succeed.

Qualifications and experience

• Bachelor degree (or higher) in Community Services, Social Work, Psychology, Youth Work or a related discipline.
• Extensive experience (minimum 5 years) working in youth services, education or community‑based support roles.
• Demonstrated experience providing support to learners experiencing complex or intersectional disadvantage.
• Experience working collaboratively with community‑based service providers within the Gippsland region is highly desirable.

Mandatory requirements

• Current Drivers Licence as travel will be required
• Valid Working with Children Clearance (WWCC)
• Current (less than 12 months old, and renewable every 5 years) satisfactory National Police Check

Benefits

• Employment with a progressive employer of choice
• Full on-the-job training and support, along with further professional development opportunities
• Access to in‑house Staff Learning Hub
• Inclusive and supportive workplace culture
• Staff recognition and reward programs
• Access to an Employee Assistance Program
• Access to Health and Employee Wellbeing Programs
• Subsidised fitness program

About us

For over 95 years, TAFE Gippsland has been at the forefront of vocational education and training, proudly serving the Gippsland community. As the winner of the TAFE Large Training Provider of the Year award in 2023, TAFE Gippsland stands out as a leader in empowering local students and supporting regional businesses. With a commitment to excellence, we offer a diverse range of programs, including pre-apprenticeships, apprenticeships, accredited short courses, certificates, and diplomas.

Our team of over 500 dedicated staff, spread across 13 campuses, works closely with industry partners to deliver tailored workplace training. This approach not only helps upskill the regional workforce but also drives the success of local businesses, reinforcing our vision of supporting a Skilled and Thriving Gippsland.

Applications close 2pm on Wednesday 16th September 2026.

TAFE Gippsland is a Child Safe Organisation and equal opportunity employer. We value diversity and inclusion in our workforce and encourage people from all backgrounds, abilities, and identities to apply for our vacancies.

TAFE Gippsland is committed to fair and equitable recruitment and employment processes based on merit, competence, and potential. If you would like assistance with your resume and cover letter, please contact the Gippsland Skills and Jobs Centre on 1300 282 317.