Casual Customer Advisor - Tumut, NSW

NAB; Broken Hill; On-site; AUD 60,000 - 68,000; Full time

Job summary

NAB's Tumut branch is seeking a Branch Customer Advisor to deliver a seamless, personalized banking experience. You’ll be the first contact for customers, helping with account openings, unsecured lending, and everyday banking transactions while guiding customers to self-service options for simplicity and security.

Join a customer-obsessed team across branches with training and onboarding and the flexibility to cover neighbouring branches as needed.

Qualifications

• Customer-centric mindset with attention to detail.
• Team player who delivers accurate, efficient transactions.
• Commitment to inclusive service for NAB's diverse customers.

Responsibilities

• Support NAB’s Tumut branch as the first point of contact for customers.
• Identify appropriate products and services, including account opening and lending.
• Promote Smarter Banking options and self-service channels.

Skills

Customer focus

Team player

Attention to detail

Job description

Branch Customer Advisor – Banking – Tumut

• Are empowered to make a positive difference for customers and communities
• Given the opportunity to learn, grow and achieve.
• Deliver a seamless, consistent, and tailored customer experience every day

Our people are customer obsessed. They work in close partnership to prioritise customer needs and deliver exceptional outcomes. This collaborative mindset enables innovation and builds enduring customer relationships supporting our ambition to be the most customer‑centric company in Australia and New Zealand.

You’ll make an impact by

• Support NAB’s Tumut branch by being the first point of contact for our customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure.

We’re looking for the brightest minds to deliver the best for our customers. We’d love for you to have:

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers
• A team player with a keen eye for detail ensuring every, transaction is efficient and accurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

The Hours

Join our team in a casual setting between these hours of Monday, Tuesday, Wednesday, Friday 9:00am - 4:15pm & Thursday 9:00am - 5:15pm.

Candidates must be available to work Monday to Friday, but only when required. The first 6 weeks of the role will require full time availability Monday to Friday for training and onboarding.

Your home branch will be Tumut however your skills and expertise will also be required to cover our neighbouring branches, so a licence and transport is essential.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience banking that’s fairer, more accessible, and designed with who they are in mind. That’s why we’ve built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

Join NAB

If you think this role is the right fit for you, we would love to hear from you.

Unsolicited CVs from agencies will not be accepted.