Casual Care Administration Officer

Dovida Australia; Williamstown; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Annual Appreciation Day celebrations

Employee Assistance Program

Monthly massages

Paid birthday day off

Job summary

Dovida Australia is seeking a Casual Care Administration Officer to support our care team in Williamstown, SA. You will handle administrative duties, coordinate scheduling, document management, and client communication to ensure high-quality home care services.

In this role you will work closely with Care Managers, maintain confidentiality, and provide reliable back-office support to help seniors live independently. A friendly team and flexible casual hours are offered.

Qualifications

• Prior experience in a similar role or in aged care.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Maintains confidentiality and a professional demeanor.
• Strong listening, interpersonal, and decision-making abilities.
• Capable of working independently or as part of a team.

Responsibilities

• Ensure documentation and administration are up to date to support Care Managers with workflows and new client procurement.
• Attend to administrative duties as required by Care Managers.
• Assist with arranging services and raising purchase orders.
• Ensure timely updates and complete admin tasks including scanning, filing and QA follow-ups.
• Respond to phone and email inquiries, follow up leads, and communicate clearly with clients, families, caregivers and staff.
• Assist with scheduling, office supplies, event planning, and general admin support to enhance team function.

Skills

Experience in similar role

Written & verbal communication

Microsoft Office proficiency

Confidentiality & professionalism

Listening & interpersonal skills

Independent & collaborative work

Tools

Microsoft Office

Job description

Casual Care Administration Officer Dovida Australia Williamstown, SA, AU

Job Description

About this opportunity

As the Care Administrator

• A rewarding role where you can make a genuine difference in the lives of seniors and their families, within a supportive and appreciative team culture.
• A company that recognises and values the important work you do, including Annual Appreciation Day celebrations.
• Access to wellbeing benefits such as our Employee Assistance Program, monthly massages, and a paid birthday day off

As the Care Administrator, you will be responsible for supporting our care team in delivering high-quality services to our Support at Home clients. You'll be the administrative backbone - helping keep things running smoothly and supporting both our staff and clients with exceptional service.

• A rewarding role where you can make a genuine difference in the lives of seniors and their families, within a supportive and appreciative team culture.
• A company that recognises and values the important work you do, including Annual Appreciation Day celebrations.
• Access to wellbeing benefits such as our Employee Assistance Program, monthly massages, and a paid birthday day off

Key Responsibilities

• Ensure all documentation and administration is up to date to assist Care Managers manage workflow of existing clients and the procurement of new clients.
• Attend to any administrative duties as required by the Care Managers.
• Assisting the Care Managers with arrangements of services including raising of purchase orders.
• Ensure timely updates, and complete required admin tasks including scanning, filing, and quality assurance follow-ups.
• Respond to phone and email enquiries, follow up on leads and referrals, consultatively recommend services, and ensure clear communication between clients, families, caregivers, and staff.
• Assist with scheduling, office supplies, event planning, visitor greeting, and other administrative support as required to enhance both team function and client experience.

About you

• Previous experience in a similar role or within the aged care sector.
• Excellent written and verbal communication skills, with proficiency in Microsoft Office (Word, Excel, Outlook) and general computer use.
• Maintains a professional and approachable demeanour, upholding confidentiality, company policies, and the values of Dovida.
• Strong listening, interpersonal, and decision-making skills, with the ability to build trust and use sound judgement.
• Works effectively both independently and collaboratively, taking initiative and full ownership of responsibilities.

ABOUT US

Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.

At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.

Applicants must have permanent or temporary rights to work in Australia with no restrictions.

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