Caseworker, RRAP — Trauma-Informed Support & Reintegration

Serco; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible benefits for wellbeing

Professional development

Flexible work-life

Meaningful government program

Collaborative team environment

Job summary

Serco is hiring a Caseworker for the Return and Reintegration Assistance Program (RRAP) in Australia. You will provide person-centred case management and support to eligible non-citizens needing assistance to voluntarily leave Australia or a Regional Processing Country.

You’ll work with clients, government agencies, service providers and community organisations to navigate the return process with dignity, delivering safe, high-quality and timely outcomes.

Qualifications

• Experience in case management, particularly with vulnerable clients or people with complex needs.
• Strong empathy, cultural competence and emotional intelligence.
• Ability to manage sensitive matters, recognise risks and exercise sound judgement.
• Strong organisation, prioritisation and communication skills.
• Experience working collaboratively in complex, regulated or sensitive environments.
• Diploma or Bachelor qualification in Social Work or related fields.

Responsibilities

• Managing a caseload and providing tailored, trauma-informed support
• Supporting vulnerable clients through risk assessment, case planning and interventions
• Providing accurate, impartial and culturally appropriate information about RRAP and voluntary return
• Coordinating client activities, approved travel arrangements and departure support
• Maintaining accurate case records, reports and performance information
• Building strong relationships with government, community and service provider stakeholders

Skills

Case management

Empathy

Cultural competence

Emotional intelligence

Communication

Judgement under risk

Education

Diploma or Bachelor in Social Work

Job description

Serco is hiring a Caseworker for the Return and Reintegration Assistance Program (RRAP) in Australia. You will provide person-centred case management and support to eligible non-citizens needing assistance to voluntarily leave Australia or a Regional Processing Country.

You’ll work with clients, government agencies, service providers and community organisations to navigate the return process with dignity, delivering safe, high-quality and timely outcomes.