Case Worker

Serco; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible benefits for wellbeing

Professional development

Flexible work-life

Meaningful government program

Collaborative team environment

Job summary

Serco is hiring a Caseworker for the Return and Reintegration Assistance Program (RRAP) in Australia. You will provide person-centred case management and support to eligible non-citizens needing assistance to voluntarily leave Australia or a Regional Processing Country.

You’ll work with clients, government agencies, service providers and community organisations to navigate the return process with dignity, delivering safe, high-quality and timely outcomes.

Qualifications

• Experience in case management, particularly with vulnerable clients or people with complex needs.
• Strong empathy, cultural competence and emotional intelligence.
• Ability to manage sensitive matters, recognise risks and exercise sound judgement.
• Strong organisation, prioritisation and communication skills.
• Experience working collaboratively in complex, regulated or sensitive environments.
• Diploma or Bachelor qualification in Social Work or related fields.

Responsibilities

• Managing a caseload and providing tailored, trauma-informed support
• Supporting vulnerable clients through risk assessment, case planning and interventions
• Providing accurate, impartial and culturally appropriate information about RRAP and voluntary return
• Coordinating client activities, approved travel arrangements and departure support
• Maintaining accurate case records, reports and performance information
• Building strong relationships with government, community and service provider stakeholders

Skills

Case management

Empathy

Cultural competence

Emotional intelligence

Communication

Judgement under risk

Education

Diploma or Bachelor in Social Work

Job description

Your work can make a meaningful difference to people navigating significant life circumstances. We’re committed to supporting your professional and personal goals while giving you the opportunity to build your career in a purpose-led environment.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

• A supportive and inclusive workplace where everyone matters
• Opportunities for professional development and ongoing learning
• Flexible approaches to help you manage work and life
• The opportunity to make a positive difference to clients and communities
• A collaborative team environment with trusted leaders
• The chance to work on an important Government program with meaningful outcomes

Make an impact at Serco

As a Caseworker with our Return and Reintegration Assistance Program (RRAP), you’ll provide person-centred case management and support to eligible non-citizens who need assistance to voluntarily leave Australia or a Regional Processing Country. You’ll work closely with clients, colleagues, government agencies, service providers and community organisations to help people navigate the return process with dignity. You’ll support clients with diverse and sometimes complex needs while helping deliver safe, high-quality and timely outcomes. This is a hugely impactful role, and an opportunity to truly help out people in need.

As a Caseworker in the RRAP team, you’ll make a positive impact by:

• Managing a caseload and providing tailored, trauma-informed support
• Supporting vulnerable clients through risk assessment, case planning and interventions
• Providing accurate, impartial and culturally appropriate information about RRAP and voluntary return
• Coordinating client activities, approved travel arrangements and departure support
• Maintaining accurate case records, reports and performance information
• Building strong relationships with government, community and service provider stakeholders

Serco is a place for you

You could be a great fit if you have:

• Experience in case management, particularly with vulnerable clients or people with complex needs
• Strong empathy, cultural competence and emotional intelligence
• The ability to manage sensitive matters, recognise risks and exercise sound judgement
• Strong organisation, prioritisation and communication skills
• Experience working collaboratively in complex, regulated or sensitive environments
• A relevant Diploma or Bachelor qualification, such as Social Work, Psychology, Counselling, Behavioural Science, Social Science or Community Services
• You’ll also need a current unrestricted driver’s licence, First Aid and CPR certification, and Mental Health First Aid certification or the ability to obtain it. You’ll be required to obtain a Working with Children Check, and be willing to travel locally, regionally, domestically and occasionally internationally as required.
• Must be an Australian citizen

In joining us, you’ll be part of a highly supportive culture with trusted leaders who’ll help you achieve your goals. Here, you’ll appreciate a flexible approach to work-life that comes with working at a company with long-term Government-backed contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.