Case Manager, Redress Support Services

Nunkuwarrin Yunti; Adelaide; Vor Ort; AUD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Culturally safe workplace

Two weeks’ annual leave over Christmas

Salary packaging options

Flexible working arrangements

Ongoing professional growth and dev

Zusammenfassung

Nunkuwarrin Yunti is seeking a Case Manager, Redress Support Services, to provide trauma-informed, person-centred support for people affected by institutional childhood sexual abuse. The role focuses on culturally safe service access, partnership development and advocacy within Aboriginal and Torres Strait Islander communities.

You will work with a collaborative team to deliver coordinated redress support, complex case management and referrals, while maintaining confidential records and

Qualifikationen

• Certificate IV or higher in relevant qualification (Torres Strait Islander Primary Health, Community Care or Community Services).
• Experience or training in trauma-informed practice and crisis case management.
• Strong interpersonal skills with Aboriginal and Torres Strait Islander communities.

Aufgaben

• Provide trauma-informed, person-centred case management to individuals affected by institutional childhood sexual abuse.
• Develop and maintain social support networks and coordinate access to culturally safe services.
• Deliver information and referrals to support client wellbeing and outcomes.
• Collaborate with team and external agencies to coordinate integrated services.
• Ensure accurate record keeping, data entry and reporting as required.

Ausbildung

Certificate IV in Torres Strait Islander Primary Health (Community Care), or equivalent

Community Services

Social Work (or equivalent)

Trauma-informed practice

Crisis and trauma case management

Client-centered communication

Jobbeschreibung

Job Category: Health, Medical & Pharmaceutical

Are you a compassionate, culturally respectful case manager committed to supporting Aboriginal and Torres Strait Islander people?

Nunkuwarrin Yunti is the largest Aboriginal Community Controlled Health Organisation in metropolitan Adelaide. We provide a culturally safe environment for Aboriginal and Torres Strait Islander Peoples to access services, guided by our values of Caring, Community, Communication and Consistency.

Nunkuwarrin Yunti is seeking a Case Manager, Redress Support Services to provide trauma-informed, person-centred support to people affected by institutional childhood sexual abuse.

Job Description

About the Role

You will:

• Contribute to the effective delivery of the Redress Support Services;
• Develop and maintain an extensive range of social support networks to assist with accessible and equitable pathways for Aboriginal and Torres Strait Islander individuals and families seeking appropriate services;
• Provide quality therapeutic case management to people who have been impacted by institutional childhood sexual abuse;
• Provide trauma informed support, information and referral to facilitate client wellbeing
• Apply person centred and strengths – based approaches to working with clients to develop goals and work towards outcomes. Support clients to engage with inclusive, client driven case management (short and longer term) for people with complex and/or multiple social health needs;
• Work collaboratively with team members and other internal staff to assist individuals and families build strong and sustainable futures through integrated case management, coordination and knowledge of services, community linkages, social support, advocacy and referral.
• Ensure compliance with all organisational and service requirements, including record keeping data entry and reporting.
• Promotion of the services through networking, education and presentations to ensure the continued visibility of the service and ongoing referrals from other agencies.;
• Additional periodic or ongoing activities that may arise during the tenure of the role to meet client needs or otherwise as requested of the team manager.
• This role requires occasional overnight travel. Applicants must be willing and able to travel as needed.

About You

You bring:

• Minimum of Certificate IV in a recognised and relevant qualification i.e. Torres Strait Islander Primary Health
• (Community Care), Community Services, Social Work or similar or working towards completion of a relevant qualification.
• Comprehensive knowledge and understanding of Aboriginal and Torres Strait Islander family and community dynamics and kinship systems and social and emotional wellbeing issues.
• Demonstrated experience in engaging proactively with Aboriginal and Torres Strait Islander clients.
• Demonstrated knowledge of theoretical frameworks for providing crisis, trauma, victim’s case management and counselling delivering trauma informed practice in a variety of settings.
• Demonstrated client focus using a high standard of interpersonal communications skills including the ability to resolve conflict, problem solve and de-escalate emotionally charged situations;
• Experienced around issues of childhood trauma, abuse and its trigger; ensure client safety, can quickly establish rapport, respect and trust with clients.
• Demonstrates a high level of professionalism and is able to maintain confidentiality, ability to self-care.

Desired Skills and Experience

• Works as a member of a team, fostering confidence and co-operation of others
• Work under pressure without sacrificing professional standards and is self-managed and self-directed
• Knowledge of the National Redress Scheme and responses to institutional child abuse
• Works collaboratively and shares and support decision making
• Demonstrates responsibility, approachability and consistency
• Dedicated to flexibility and creatively in problem solving and program innovation

At Nunkuwarrin Yunti, you’ll be part of a purpose-driven organisation committed to Caring, Community, Communication and Consistency in everything we do.

We offer:

• A culturally safe, values-led workplace
• Child Safe Organisation commitment
• 2 weeks gifted annual leave over Christmas
• Salary packaging options to increase your take-home pay
• Flexible working arrangements
• Ongoing professional growth and development opportunities
• An inclusive and equal opportunity workplace

  Current National Police Check and Working with Children Check are required.

  NOTE: Nunkuwarrin Yunti is an Equal Opportunity Employer and open to all applicants, however we strongly encourage applications from Aboriginal and Torres Strait Islander peoples.

  *1.0 FTE | Full Time – Fixed Term until October 2027*

  Nunkuwarrin Yunti is a Child Safe Organisation.