Case Manager - Geo Group

The GEO Group Australia; Melbourne; On-site; AUD 93,000 - 111,000; Full time

Benefits offered by this job

Flexible working arrangements

Professional development support

Professional registration costs

Job summary

The GEO Group Australia is seeking a Throughcare Case Manager to deliver pre-release planning and post-release support for individuals transitioning from Ravenhall Correctional Centre. The role is based at the Bridge Centre, Richmond, VIC, with travel to Ravenhall as needed.

You will work in a trauma-informed, strengths-based framework to support successful reintegration into the community. You will develop partnerships with internal and external stakeholders, coordinate care plans, and assist

Qualifications

• Experience in case management and coordinating services.
• Understanding of reintegration outcomes for people released from prison.
• Ability to work within trauma-informed frameworks and complex needs.

Responsibilities

• Maintain a caseload with varying reintegration needs and provide outreach.
• Develop post-release plans identifying needs and supports.
• Coordinate pre-release planning for post-release programs (e.g., Nexus, XIT-180).
• Assist clients to implement Individual Reintegration Plans, including housing, education/employment, and health services.
• Provide front-of-house and community reintegration support.
• Document attendance, progress and outcomes to monitor improvement.
• Participate in team meetings, supervision and training to strengthen practice.

Skills

Case management

Pre-release planning

Post-release support

Stakeholder engagement

Trauma-informed practice

Interpersonal skills

Housing & education support

Education

Tertiary qualification in Social Work/ Psychology/ Welfare/ Human Services

Job description

Make a lasting impact by supporting men transitioning from custody to community, helping them build safer, more positive futures.

Proficient in delivering outstanding case management and coordination skills, coupled with the capacity to foster positive stakeholder relationships.

Salary Range $93,290 - $111,312 Base + Superannuation

At Ravenhall Correctional Centre, Rehabilitation and Reintegration Services is creating exciting new opportunities for people who want their work to make a real difference.

Please note: This position is primarily based at our Bridge Centre on Bridge Road, Richmond, with travel to Ravenhall Correctional Centre required on an as-needed basis.

Our redesigned services brings specialist expertise closer to the frontline, strengthens support from custody to community and creates clearer pathways for professional growth. It is more connected, more responsive and built to achieve stronger outcomes for people with diverse and complex needs.

Bring your expertise, ideas and commitment to change. Join a collaborative evidence-based team shaping the future of rehabilitation and reintegration at Ravenhall Correctional Centre where your work changes lives, strengthens communities and makes a difference every single day.

About The GEO Group Australia

We are the country's leading provider of outsourced correctional services, operating in VIC. GEO aims to deliver better corrections and create safer communities. We focus on providing a continuum of care and integration of services to make a real difference in the lives of people we work with. Our company is defined by us always acting with Integrity, showing everyone Respect without fail, being Accountable at all times, always being Agile and continuously looking for opportunities to be Innovative. For more information about our organisation visit our website www.geogroup.com.au

To view our videos, including the type of individuals we seek to join our business, click here.

About Ravenhall Correctional Centre

Ravenhall is a 1,300-bed medium-security prison for adult sentenced and remand men. Its contemporary campus-style design reflects four accommodation communities with varying profiles. Community accommodation is complemented by a further 75-bed Forensic Mental Health Unit, a 25-bed unit for prisoners with significant challenging behaviours, and a 25-bed Mission Unit designed to respond intensively and therapeutically to current community issues.

In recognition of the importance of the Continuum of Care, Ravenhall extends its presence into the community by providing ex-prisoners with access to post-release support at GEO’s Community Reintegration Centre.

Ravenhall’s emphasis on offender rehabilitation and reintegration is supported by a significantly resourced team of clinicians who work in partnership with a number of Victoria’s most respected organisations, including Forensicare, YMCA and Kangan Institute. Working collaboratively, Ravenhall seeks to bring about lasting positive change in the lives of prisoners before and after release, with the ultimate aim of reducing reoffending.

To learn more about Ravenhall Correctional Centre, click here.

About the Opportunity

The Throughcare Case Manager delivers pre-release planning and support to people in custody prior to their release from Ravenhall Correctional Centre. The role provides post-release support and works proactively with clients by undertaking a case management and coordination function. The Throughcare Case Manager provides services that are person-centred, trauma-informed, strengths-based and responsive to the complex reintegration needs of people transitioning from custody to the community.

The role develops effective partnerships with internal and external stakeholders and contributes to the design and delivery of programs and services at the Community Reintegration Centre.

As the Throughcare Case Manager you will:

• Maintain a caseload of clients with varying levels of reintegration needs, and provide a responsive level of service to meet these needs, including assertive outreach and support
• Provide effective case management and coordination for clients, including the collaborative development of plans identifying post release needs and support that will promote successful rehabilitation and reintegration outcomes.
• Contribute to and assist with the pre-release planning for those on caseload who are eligible for dedicated post-release programs including Nexus, XIT-180 and other supported pathways
• Coordinate and support clients to implement their Individual Reintegration Plans post-release including assistance with housing, education/employment, drug and alcohol and mental health treatment needs, and family and community connectedness.
• Provide a responsive level of service to people identified as requiring support to secure or maintain accommodation
• In consultation with Team Leader, identify, develop and deliver a range of programs and services at the Community Reintegration Centre that effectively address the reintegration needs of prisoners and enhance and support their positive engagement with families and communities.
• Contribute to a range of innovative approaches to meeting reintegration needs, such as Employment Expo’s or other opportunities to enhance post-release outcomes.
• Engage collaboratively with internal and external stakeholders to optimise reintegration outcomes for people accessing Community Reintegration Centre services.
• Provide front of house support at the Community Reintegration Centre
• Maintain accurate and timely attendance, case notes, progress and completion records to support outcome monitoring, reporting and continuous program improvement.
• Participate in team meetings, supervision and training to strengthen practice quality, maintain professional capability and improve participant outcomes.
• Work location will be at Geo Group's Bridge Centre, located at 1/548, Bridge Road, Richmond, VIC 3121.

Your Skills & Experience

To be successful in the role of Throughcare Case Manager you will have:

• Tertiary qualification in Social Work, Psychology, Welfare, Human Services or other relevant fields; (or currently undertaking) or equivalent professional experience.
• Demonstrated knowledge and understanding of research and evidence related to positive resettlement and reintegration outcomes for people released from prison.
• Previous experience in supporting individuals who have been institutionalised, and who may experience issues with adjustment, behaviour, transition, and reintegration.
• Demonstrated ability to work within a trauma-informed framework, with clients with complex needs such as disability, mental health, substance use and homelessness.
• Ability to coordinate access to and/or deliver programs and services relevant to the reintegration needs of those who have been released from prison.
• Ability to develop and maintain collaborative stakeholder relationships and networks to facilitate positive outcomes for clients.
• Well-developed interpersonal and communication skills and attitudinal characteristics conducive to building positive, non-judgemental professional relationships with people with a history of incarceration.
• Strong problem-solving and critical-thinking skills, supported by a practical, solutions-focused approach to reducing barriers, responding to emerging needs and improving participant outcomes

Desirable:

• Previous experience working in a community case-management role
• Demonstrated skill in motivational interviewing or other engagement strategies

About the Benefits

Joining GEO is your chance to make a real and lasting difference in the lives of prisoners, their families and the community. Benefits of working for GEO, include but are not limited to:

• Role diversity and internal career progression opportunities
• Ongoing funding for professional development opportunities (including further education sponsorship)
• Support with Professional Registration costs
• Flexible working arrangements (conditions apply)
• Competitive salary and rewards scheme
• Free parking (Ravenhall Correctional Centre Only)
• Employee Assistance Program
• Fitness Passport to promote wellbeing. Discounted gym and pool access for members and their families to over 1500 fitness facilities across Australia.
• REACH Program
• Discounted Private Health Insurance (Medibank Private)
• VCEA (Victorian Correctional Employees Association)

Aboriginal and Torres Strait Islander applicants are highly encouraged to apply

Applications close at 11:59pm, Monday 2nd November 2026 and will be reviewed on a rolling basis. The GEO Group reserves the right to close this vacancy before the specified closing date; therefore, early applications are encouraged.

Important: Please note that Pre-Employment clearance can take up to approximately 6-8 weeks.

Please note: Only permanent Australian residents, Australian citizens or candidates with unrestricted visas and the right to work in Australia are eligible to apply for these positions.