Throughcare Case Manager

The-Geo-Group-Australia; Melbourne; On-site; AUD 93,000 - 111,000; Full time

Benefits offered by this job

Flexible working arrangements

Professional Registration costs

Free parking (Ravenhall Correctional C

Employee Assistance Program

Fitness opportunities

Job summary

The GEO Group Australia is seeking a Throughcare Case Manager to support men transitioning from custody to the community. This role delivers pre-release planning and post-release support in a trauma-informed, strengths-based approach.

You will partner with internal and external stakeholders to design and deliver programs at the Community Reintegration Centre, contributing to safer, more successful reintegration outcomes.

Qualifications

• Relevant tertiary qualification or equivalent experience.
• Experience in trauma-informed care.
• Experience with case management and community reintegration.
• Ability to build stakeholder relationships.
• Experience with motivational interviewing.

Responsibilities

• Maintain a caseload of clients with reintegration needs and provide assertive outreach and support.
• Provide effective case management and coordination for post-release plans.
• Coordinate delivery of programmes and services to meet reintegration needs.
• Assist with housing, education, employment, and health support post-release.
• Maintain accurate attendance, case notes and progress records.

Job description

Make a lasting impact by supporting men transitioning from custody to community, helping them build safer, more positive futures.

Proficient in delivering outstanding case management and coordination skills, coupled with the capacity to foster positive stakeholder relationships.

Salary Range $93,290 - $111,312 Base + Superannuation

At Ravenhall Correctional Centre, Rehabilitation and Reintegration Services is creating exciting new opportunities for people who want their work to make a real difference.

Please note: This position is primarily based at our Bridge Centre on Bridge Road, Richmond, with travel to Ravenhall Correctional Centre required on an as-needed basis.

Our redesigned services brings specialist expertise closer to the frontline, strengthens support from custody to community and creates clearer pathways for professional growth. It is more connected, more responsive and built to achieve stronger outcomes for people with diverse and complex needs.

Bring your expertise, ideas and commitment to change. Join a collaborative evidence-based team shaping the future of rehabilitation and reintegration at Ravenhall Correctional Centre where your work changes lives, strengthens communities and makes a difference every single day.

About The GEO Group Australia

We are the country's leading provider of outsourced correctional services, operatinginVIC. GEO aims to deliver better corrections and create safer communities. We focus on providing a continuum of care and integration of services to make a real difference in the lives of people we work with. Our company is defined by us always acting withIntegrity, showing everyoneRespectwithout fail, beingAccountableat all times, always beingAgileand continuously looking for opportunities to beInnovative. For more information about our organisation visit our website www.geogroup.com.au

To view our videos, including the type of individuals we seek to join our business, click here.

About Ravenhall Correctional Centre

Ravenhall is a 1,300-bed medium-security prison for adult sentenced and remand men. Its contemporary campus-style design reflects four accommodation communities with varying profiles. Community accommodation is complemented by a further 75-bed Forensic Mental Health Unit, a 25-bed unit for prisoners with significant challenging behaviours, and a 25-bed Mission Unit designed to respond intensively and therapeutically to current community issues.

In recognition of the importance of the Continuum of Care, Ravenhall extends its presence into the community by providing ex-prisoners with access to post-release support at GEO’s Community Reintegration Centre.

Ravenhall’s emphasis on offender rehabilitation and reintegration is supported by a significantly resourced team of clinicians who work in partnership with a number of Victoria’s most respected organisations, including Forensicare, YMCA and Kangan Institute. Working collaboratively, Ravenhall seeks to bring about lasting positive change in the lives of prisoners before and after release, with the ultimate aim of reducing reoffending.

To learn more about Ravenhall Correctional Centre, click here.

About the Opportunity

The Throughcare Case Manager delivers pre-release planning and support to people in custody prior to their release from Ravenhall Correctional Centre. The role provides post-release support and works proactively with clients by undertaking a case management and coordination function. The Throughcare Case Manager provides services that are person-centred, trauma-informed, strengths-based and responsive to the complex reintegration needs of people transitioning from custody to the community.

The role develops effective partnerships with internal and external stakeholders and contributes to the design and delivery of programs and services at the Community Reintegration Centre.

As the Throughcare Case Manager you will:

• Maintain a caseload of clients with varying levels of reintegration needs, and provide a responsive level of service to meet these needs, including assertive outreach and support
• Provide effective case management and coordination for clients, including the collaborative development of plans identifying post release needs and support that will promote successful rehabilitation and reintegration outcomes.
• Contribute to and assist with the pre-release planning for those on caseload who are eligible for dedicated post-release programs including Nexus, XIT-180 and other supported pathways
• Coordinate and support clients to implement their Individual Reintegration Plans post-release including assistance with housing, education/employment, drug and alcohol and mental health treatment needs, and family and community connectedness.
• Provide a responsive level of service to people identified as requiring support to secure or maintain accommodation
• In consultation with Team Leader, identify, develop and deliver a range of programs and services at the Community Reintegration Centre that effectivelyaddress the reintegration needs of prisoners and enhance and support their positive engagement withfamilies and communities.
• Contribute to a range of innovative approaches to meeting reintegration needs, such as Employment Expo’s or other opportunities to enhance post-release outcomes.
• Engage collaboratively withinternal and external stakeholders tooptimise reintegration outcomes for people accessing Community Reintegration Centre services.
• Provide front of house support at the Community Reintegration Centre
• Maintain accurate and timely attendance, case notes, progress and completion records to support outcome monitoring, reporting and continuous program improvement.
• Participate in team meetings, supervision and training to strengthen practice quality, maintain professional capability and improve participant outcomes.
• Work location will be at Geo Group's Bridge Centre, located at 1/548, Bridge Road, Richmond, VIC 3121.

Your Skills & Experience

To be successful in the role of Throughcare Case Manager you will have:

• Tertiary qualification in Social Work, Psychology, Welfare, Human Services or other relevantfields;(or currently undertaking) or equivalent professional experience.
• Demonstrated knowledge and understanding of research and evidence related to positive resettlement andreintegration outcomes for people released from prison.
• Previousexperience in supporting individualswho have been institutionalised, and who may experience issues with adjustment, behaviour,transition,and reintegration.
• Demonstrated ability to work within a trauma-informed framework, with clients with complex needs such as disability,mental health, substance use and homelessness.
• Ability to coordinate access to and/or deliver programs and services relevant to thereintegration needs of those who have been released from prison.
• Ability to develop and maintaincollaborative stakeholder relationships and networks tofacilitate positive outcomes for clients.
• Well-developed interpersonal and communication skills and attitudinal characteristicsconducive to building positive, non-judgemental professional relationships with people with ahistory of incarceration.
• Strong problem-solving and critical-thinking skills, supported by a practical, solutions-focused approach to reducing barriers, responding to emerging needs and improving participant outcomes
• Previousexperience working in a community case-managementrole
• Demonstrated skill in motivational interviewing or other engagement strategies

About the Benefits

Joining GEO is your chance to make a real and lasting difference in the lives of prisoners, their families and the community. Benefits of working for GEO, include but are not limited to:

• Role diversity and internal career progression opportunities
• Support with Professional Registration costs
• Flexible working arrangements (conditions apply)
• Competitive salary and rewards scheme
• Free parking (Ravenhall Correctional Centre Only)
• Employee Assistance Program
• Fitness Passport to promote wellbeing. Discounted gym and pool access for members and their families to over 1500 fitness facilities across Australia.
• REACH Program
• Discounted Private Health Insurance (Medibank Private)
• VCEA (Victorian Correctional Employees Association)

Aboriginal and Torres Strait Islander applicants are highly encouraged to apply

Please note: Only permanent Australian residents, Australian citizens or candidates with unrestricted visas and the right to work in Australia are eligible to apply for these positions.

Applications close at 11:59pm, Monday 2nd November 2026 and will be reviewed on a rolling basis. The GEO Group reserves the right to close this vacancy before the specified closing date; therefore, early applications are encouraged.