Reintegration Team Leader

The-Geo-Group-Australia; Melbourne; On-site; AUD 115,000 - 123,000; Full time

Job summary

The Reintegration Team Leader at Ravenhall Correctional Centre will provide operational leadership and professional supervision to a team delivering assessments, pre-release planning and reintegration support. You will ensure services are person-centred, trauma-informed and responsive to complex needs.

This role requires strong collaboration with internal and external partners, expert case management, and commitment to continuous improvement.

Qualifications

• Tertiary qualification in Social Work, Psychology, Welfare, Human Services or equivalent.
• Experience leading, supervising or coordinating a case-management team.
• Knowledge of evidence-informed rehabilitation, resettlement and reintegration.
• Ability to lead trauma-informed, strengths-based, person-centred practice.
• Experience managing workflow, caseloads and data for performance.
• Ability to develop staff through reflective supervision and performance management.
• Judgement in managing complex practice, risk and operations.
• Strong written, verbal and interpersonal communication skills.
• Ability to build partnerships to improve access and outcomes.
• Organisational, problem-solving and critical-thinking skills.
• Leadership experience in a custodial setting.
• Training in motivational interviewing or reflective practice.

Responsibilities

• Provide day-to-day leadership, supervision and support to Reintegration Specialists.
• Allocate and monitor caseloads and workflow for timely service delivery.
• Deliver structured supervision, feedback and development plans.
• Oversee transition support and pre-release planning.
• Ensure trauma-informed, culturally responsive practice.
• Monitor records and outcomes data for quality and timeliness.
• Coordinate resources to meet service delivery outcomes and KPIs.
• Advise staff and partners at pre-release meetings.
• Lead program development to address emerging needs.
• Ensure timely, high-quality risk assessments.
• Audit reintegration plans for quality and compliance.
• Analyze service data to identify trends and improvements.

Skills

Leadership experience

Team supervision

Evidence-informed rehab

Trauma-informed practice

Workflow & caseload management

Staff development

Risk & operations

Strong communication

Partnership building

Organisational skills

Custodial leadership

Motivational interviewing

Education

Social Work/Psychology degree

Job description

Inspire and support a high-performing team delivering meaningful reintegration outcomes for people in custody.

Shape the future of rehabilitation by leading evidence-based services that reduce reoffending and strengthen community connections.

Salary Range $115, 211 - $123, 220 Base + Superannuation

At Ravenhall Correctional Centre, Rehabilitation and Reintegration Services is creating exciting new opportunities for people who want their work to make a real difference.

Our redesigned services brings specialist expertise closer to the frontline, strengthens support from custody to community and creates clearer pathways for professional growth. It is more connected, more responsive and built to achieve stronger outcomes for people with diverse and complex needs.

Bring your expertise, ideas and commitment to change. Join a collaborative evidence-based team shaping the future of rehabilitation and reintegration at Ravenhall Correctional Centre where your work changes lives, strengthens communities and makes a difference every single day.

About The GEO Group Australia

We are the country's leading provider of outsourced correctional services, operating in VIC. GEO aims to deliver better corrections and create safer communities. We focus on providing a continuum of care and integration of services to make a real difference in the lives of people we work with. Our company is defined by us always acting withIntegrity, showing everyoneRespectwithout fail, beingAccountableat all times, always beingAgileand continuously looking for opportunities to beInnovative. For more information about our organisation visit our website www.geogroup.com.au

To view our videos, including the type of individuals we seek to join our business, click here.

About Ravenhall Correctional Centre

Ravenhall is a 1,300-bed medium-security prison for adult sentenced and remand men. Its contemporary campus-style design reflects four accommodation communities with varying profiles. Community accommodation is complemented by a further 75-bed Forensic Mental Health Unit, a 25-bed unit for prisoners with significant challenging behaviours, and a 25-bed Mission Unit designed to respond intensively and therapeutically to current community issues.

In recognition of the importance of the Continuum of Care, Ravenhall extends its presence into the community by providing ex-prisoners with access to post-release support at GEO’s Community Reintegration Centre.

Ravenhall’s emphasis on offender rehabilitation and reintegration is supported by a significantly resourced team of clinicians who work in partnership with a number of Victoria’s most respected organisations, including Forensicare, YMCA and Kangan Institute. Working collaboratively, Ravenhall seeks to bring about lasting positive change in the lives of prisoners before and after release, with the ultimate aim of reducing reoffending.

To learn more about Ravenhall Correctional Centre, click here.

About the Opportunity

The Reintegration Team Leader provides operational leadership, professional supervision and practice oversight to Reintegration Specialists delivering assessments, pre-release planning and reintegration support. The role ensures services are person-centred, trauma-informed, strengths-based and responsive to the complex needs of people in custody.

The position allocates workflow and caseloads, monitors service quality and outcomes, and promotes consistent, accountable practice across the team. The Team Leader maintains effective internal and external partnerships to strengthen referral pathways and contributes to innovative, responsive programs and services. The role also builds staff capability and supports continuous improvement and safe, ethical practice.

As the Reintegration Team Leader you will:

• Provide day-to-day leadership, operational management, direction and support to Reintegration Specialists, promoting a constructive, accountable and collaborative team culture.
• Allocate and monitor caseloads and workflow to support equitable distribution, timely service delivery and responsiveness to client risk, complexity and priority needs.
• Provide structured professional supervision and reflective practice, give performance feedback, and identify learning and development needs to strengthen individual staff capability.
• Deliver and oversee practical transition support, pre-release planning, assistance with parole applications and other reintegration services.
• Ensure practice is trauma-informed, motivational, strengths-based, culturally responsive and consistent with organisational policy, contractual requirements and relevant standards.
• Monitor case notes, attendance, progress, completion and outcome data for accuracy, timeliness and quality, and address gaps through feedback and follow-up.
• Coordinate resources to achieve Service Delivery Outcomes and Key Performance Indicators.
• Provide authoritative advice to staff, Alliance Partners and stakeholders on transition, resettlement and reintegration, including attendance at coordinated pre-release meetings, where required.
• Lead the identification, development and delivery of programs, services and initiatives in response to emerging cohort needs.
• Ensure the completion of timely, high-quality risk assessments to inform case management, treatment planning and throughcare services.
• Audit Individual Reintegration Plans for completion, quality, compliance with required timeframes and alignment with identified risks and needs.
• Analyse service information, identify trends and improvement opportunities, and contribute to reporting, planning, audits and continuous improvement activities.

Your Skills & Experience

To be successful in the role of Reintegration Team Leader you will have:

• Tertiary qualification in Social Work, Psychology, Welfare, Human Services or another relevant field, or equivalent substantial professional experience.
• Demonstrated experience leading, supervising or coordinating a team delivering case management, or related human services.
• Demonstrated knowledge and understanding of evidence-informed rehabilitation, resettlement and reintegration practice for people leaving custody, including the impacts of institutionalisation and transition.
• Demonstrated ability to lead trauma-informed, strengths-based and person-centred practice for people with complex and intersecting needs.
• Experience managing workflow and caseload allocation, monitoring record keeping quality and timeliness, and using data to support performance, reporting and continuous improvement.
• Demonstrated ability to develop staff, undertake reflective supervision, manage performance and build a capable, accountable and collaborative team.
• Sound judgement in managing complex practice, risk and operational issues, including consultation, escalation and follow-through.
• Highly developed written, verbal and interpersonal communication skills, with the ability to influence diverse stakeholders.
• Ability to build partnerships that improve service access, continuity of care and client outcomes.
• Strong organisational, problem-solving and critical-thinking skills, with the ability to manage competing priorities and maintain a practical, solutions-focused approach.
• Previous leadership experience in a custodial setting.
• Training or demonstrated capability in motivational interviewing, reflective practice, staff supervision or leading workplace change.

About the Benefits

Joining GEO is your chance to make a real and lasting difference in the lives of prisoners, their families and the community. Benefits of working for GEO, include but are not limited to:

• Role diversity and internal career progression opportunities
• Support with Professional Registration costs
• Flexible working arrangements (conditions apply)
• Competitive salary and rewards scheme
• Free parking (Ravenhall Correctional Centre Only)
• Employee Assistance Program
• Fitness Passport to promote wellbeing. Discounted gym and pool access for members and their families to over 1500 fitness facilities across Australia.
• REACH Program
• Discounted Private Health Insurance (Medibank Private)
• VCEA (Victorian Correctional Employees Association)

Applications close at 11:59pm, Friday 6th November 2026 and will be reviewed on a rolling basis. The GEO Group reserves the right to close this vacancy before the specified closing date; therefore, early applications are encouraged.

We are always looking for people to join our company who share the values that we stand for:

INTEGRITY RESPECT ACCOUNTABLE AGILE INNOVATIVE