Case Manager – Aged Care & NDIS | Onsite Gym

My Guardian; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary package

Onsite gym

Supportive office culture

Weekly Friday drinks and nibbles

Job summary

My Guardian is expanding its team in Sydney and seeks a motivated Case Manager to guide prospective clients through intake, assessment and decision-making for Home Care Packages, Support at Home, and NDIS services. You will manage referrals, coordinate onboarding, and work with a network of care providers to ensure client satisfaction.

The role requires strong communication, empathy and relationship-building skills, with responsibility for accurate documentation, waitlist management and

Qualifications

• 1 year of care management or client intake experience preferred.
• Knowledge of Aged Care Support at Home funding and NDIS frameworks.
• Exceptional customer service, negotiation, and influencing skills.

Responsibilities

• Guide prospective clients through intake and decision-making processes.
• Engage with clients via phone, email, and in-person meetings to assess needs and propose services.
• Generate and manage referral pipelines through My Aged Care and NDIS portals.
• Build relationships with healthcare providers, community organisations and referral partners.
• Coordinate onboarding, documentation, transitions, waitlist management and prioritisation.
• Maintain CRM records and report on client acquisition and conversion.

Skills

Client-focused

Communication skills

Negotiation

Relationship-building

Empathy

Tools

CRM software

Job description

My Guardian is expanding its team in Sydney and seeks a motivated Case Manager to guide prospective clients through intake, assessment and decision-making for Home Care Packages, Support at Home, and NDIS services. You will manage referrals, coordinate onboarding, and work with a network of care providers to ensure client satisfaction.

The role requires strong communication, empathy and relationship-building skills, with responsibility for accurate documentation, waitlist management and