Case Manager

ABRS; Sydney; On-site; AUD 80,000 - 88,000; Full time

Benefits offered by this job

35-hour work week

Flexible working arrangements

Paid cultural leave

NAIDOC Week day off

Extra annual leave over Christmas–New 

Mentoring and professional development

Volunteer leave

Job summary

Barnardos Australia is seeking a dedicated Case Manager to join the Family Connect and Support team in Marrickville, NSW. This full-time contract role focuses on providing voluntary, family-centred case management to vulnerable children and families.

You will deliver short-term FCS services, coordinate referrals, and maintain records in line with safeguarding policies while supporting culturally safe practice and partnership with Aboriginal and Torres Strait Islander communities.

Qualifications

• Bachelor-level or higher qualification in social work, psychology or related field.
• Experience in trauma-informed family services.
• Ability to assess family needs and provide referrals.
• Knowledge of child protection and safeguarding policies.
• Commitment to cultural safety and working with Aboriginal and Torres Strait Islander families.

Responsibilities

• Provide voluntary, family-focused case management to children, young people and families.
• Deliver short-term Family Connect and Support services including assessment and goal-focused support.
• Refer families to appropriate community and specialist services.
• Monitor child protection concerns and maintain records per Barnardos policies.
• Collaborate with the team to deliver trauma-informed services.

Skills

Rapport building with families

Assessing family needs

Provide information and referrals

Cultural safety and self-determination

Knowledge of child protection dynamics

Education

Tertiary qualification in social Work, Psychology or related discipline

Job description

Are you passionate about helping children and families thrive? Barnardos Australia is seeking a dedicated Case Manager to join our Family Connect and Support team in Marrickville, 2204. This is a full-time, contract opportunity to be part of a values-led organisation committed to making a real difference in the lives of children and families.

This is a contract position until June 2027.

About the Role

• Provide high-quality, voluntary, family-focused case management to children, young people and families experiencing vulnerability.
• Deliver short-term Family Connect and Support (FCS) services, including assessment, limited case management and goal-focused support.
• Connect families to appropriate community and specialist services through referrals to support safe, positive family environments.
• Monitor child protection concerns, consult with Program Manager and act in accordance with the appropriate State legislation, Mandatory Reporting Guides and Barnardos Australia Safeguarding Policies and Procedures.
• Maintain written and electronic records in accordance with Barnardos policies and -procedures and any external requirements.

You’ll join a collaborative and supportive team delivering high-quality, trauma-informed services that uphold child safety, cultural safety, and family-led practice.

Skills and Experience

• Tertiary qualification in social Work, Psychology or social Welfare related discipline.
• Knowledge of child protection dynamics and client vulnerabilities such as domestic violence, drug and alcohol use, mental health issues and the impact of trauma.
• Demonstrated experience and skills in building rapport with families to support change.
• Demonstrated experience and skills in assessment of families’ needs.
• Demonstrated experience and skills in the provision of information and referrals to support families’ wellbeing.
• Demonstrated ability to work respectfully and effectively with Aboriginal and Torres Strait Islander children, families, and communities, including a strong understanding of cultural safety, self-determination, and the historical and contemporary factors that impact Aboriginal peoples.

What’s on Offer

Base salary: $80,015- $88,003 per annum (pro rata, if applicable) + 12% superannuation

Salary packaging: Up to $15,860 tax-free (general living expenses)

Meal & entertainment packaging: Additional $2,650 tax-free per FBT year

Leave loading and additional wellbeing leave

Other benefits include

• 35-hour work week
• Flexible working arrangements
• Paid cultural leave and a day off during NAIDOC Week
• Extra annual leave over the Christmas–New Year period
• Ongoing development: mentoring, acting up, secondments
• Volunteer leave and opportunities to engage in community events
• Access to Barnardos’ Indigenous Cultural Support Unit, Gurung Wellama

About Barnardos

Barnardos Australia is a leading children’s charity with a proud history of protecting children and strengthening families. Our work spans communities across NSW and the ACT, focusing on safe, stable, and connected futures for vulnerable children and young people.

STATEMENT OF COMMITMENT

Barnardos Australia recognises Aboriginal and Torres Strait Islander people as the first Australians, with unique culture, languages and spiritual relationships to the land and seas. We are strongly committed to improving the lives of children and young people and to uphold the rights of Aboriginal and Torres Strait Islander children to be safe and cared for within their own communities and remain connected to their families and culture. For Barnardos Australia, reconciliation means working in a meaningful and respectful way with Aboriginal families and communities. It is a commitment of Barnardos Australia to work in collaboration and partnership with Aboriginal and Torres Strait Islander people, organisations and communities,always guided in this process by principles of self-determination.

Pre-employment Requirements You will need (or be willing to obtain)

• National Police Check
• A current drivers licence
• Working with Children Check (or APP number)
• For ACT roles: Working with Vulnerable People card, CYF Check, and Driver History Check