Case Worker

UnitingCare Health Pty Ltd.; Gold Coast City; On-site; AUD 53,000 - 76,000; Full time

Job summary

UnitingCare Queensland is seeking a motivated Case Worker to join the Gold Coast Homelessness Service – Immediate Housing Response program, based at our Southport site. This is a fixed term full-time role ending 30 June 2027.

You will deliver client-centred, trauma-informed case management to individuals and families experiencing homelessness, supporting them to access and sustain housing while navigating complex needs.

Qualifications

• Cert IV Community Services related field.
• Open Drivers Licence.
• QLD Working with Children Check - Blue Card.
• Bachelor Degree in a Human Services related field is desirable or being pursued.

Responsibilities

• Deliver client-centred, strengths-based, trauma-informed case management to homeless clients.
• Support single people, couples and families to maintain emergency accommodation and pursue longer-term housing outcomes.
• Liaise with services related to domestic violence, child protection, AOD and mental health as appropriate.

Education

Cert IV Community Services related field

Job description

Case Worker | Homelessness Service | Southport Employment Term: Full-time maximum term, until 30 June 2027 Location: Based at our Southport site Remuneration: $46.70 p/hr + Super + NFP Salary Packaging

Make a meaningful difference with UnitingCare Queensland

Are you looking to grow your skills across Family and Domestic Violence, Child Protection, Family Support, Alcohol and Other Drugs, Mental Health, and Homelessness? If you’re passionate about making real change where it matters most, we’ve got you covered. We are currently seeking a motivated and compassionate Case Worker to join our Gold Coast Homelessness Service – Immediate Housing Response (IHR) program, based at our Southport site. This is a dynamic, frontline role where no two days are the same and your work has a direct, meaningful impact on people’s lives. This is a fixed term full time role to June 30, 2027.

Your part in our UnitingCare team

As a Case Worker, you will support single people, couples, and families experiencing primary homelessness, delivering client-centred, strengths-based and trauma-informed case management. Our clients often experience complex and intersecting challenges, so experience or knowledge in domestic and family violence, child protection, AOD, and mental health is desirable, alongside essential case management experience. You’ll work alongside clients during times of crisis, helping them maintain emergency motel accommodation while supporting them to work towards their goals and secure longer-term housing outcomes.

Requirements:

• Cert IV Community Services related field.
• Open Drivers Licence.
• QLD Working with Children Check - Blue Card.
• Ideally, you'll have completed or be working towards a Bachelor Degree in a Human Services related field.

What makes a difference for you?

• Flexible work arrangements to support work-life balance.
• NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: SalaryPackagingExplained
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs.
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme.
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events.

Career development opportunities to challenge yourself, grow and make a meaningful difference.

A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others.

Child safe, Child friendly

• provide welcoming, safe and nurturing services for children
• implement measures to prevent child abuse and neglect within our services appropriately and immediately address child abuse and neglect if it does occur
• abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme‑
• implement measures to prevent child abuse and neglect within our services appropriately and immediately address child abuse and neglect if it does occur
• abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme.

Diversity & Inclusion

Our approach is simple – everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values.We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity.Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.

UnitingCare is the second-largest Queensland employer, with more than 16,500 staff and 9,000 volunteers across our brands of UnitingCare, BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years.

UnitingCare is the second-largest Queensland employer, with more than 16,500 staff and 9,000 volunteers across our brands of UnitingCare, BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital.

When you join the UnitingCare family, you are part of something bigger. We are a proud not-for-profit with a compassionate and inclusive team who are committed to the work we do. People who want to make the world a little better through small moments that leave big impacts. For more than 100 years we’ve been inspired by our mission to improve the health and wellbeing of individuals, families and communities.

We’re on a mission to make a meaningful difference every day, working with thousands of Australians to ensure they live life in all its fullness. We want people who are great as individuals, and even better in a team. People who stand up for what is right. Who are open to new ideas. Who champion innovation. Who lead through learning, and lead by example.

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