Case Management Officer - APS6 (Disability & NDIS)

Talent Corp; Sydney; On-site; AUD 68,000 - 98,000; Full time

Job summary

Talent International is currently recruiting an APS6 Case Management Officer to work for a Federal Government client at NSW office locations. The position is a 12‑month contract with the possibility of extension.

The role pays $60.26 per hour plus Super, with 7.6 hours per day and 38 hours per week. Key duties include managing end-to-end case management, analysing complex matters, applying dispute resolution approaches, attending conferences, preparing briefs, and providing policy advice to

Qualifications

• Experience interpreting and applying legislation, policy and operational frameworks.
• Experience managing complex or sensitive matters using sound judgement and effective stakeholder engagement.
• Strong case management skills with ability to manage priorities and deadlines.
• Strong analytical, problem-solving and issues management skills.
• High-quality written and verbal communication, including executive briefs.
• Ability to work collaboratively, mentor colleagues or support capability development.
• Experience in disability, government, legal, administrative review, human services or related sector.

Responsibilities

• Manage end-to-end case management activities with appropriate manager input and oversight.
• Manage ART applications relating to reviewable decisions, including disability support plan and access decisions.
• Analyse complex matters, identify resolution options and obtain information and advice.
• Apply alternative dispute resolution methods and advocacy skills in line with model litigant principles.
• Attend ART case conferences, conciliations and hearings.
• Prepare case management documents outlining resolution options and outcomes.
• Provide detailed technical, policy and operational advice to internal and external stakeholders.
• Assess and respond to urgent matters and risks affecting participants, the agency and scheme sustainability.
• Prepare participant plans that accurately reflect funded supports.

Job description

Talent International is currently recruiting an APS6 Case Management Officer to work for a Federal Government client at NSW office locations. The position is a 12‑month contract with the possibility of extension.

The role pays $60.26 per hour plus Super, with 7.6 hours per day and 38 hours per week. Key duties include managing end-to-end case management, analysing complex matters, applying dispute resolution approaches, attending conferences, preparing briefs, and providing policy advice to