APS6 Case Management Officer

Talent; Sydney; Presencial; AUD 68.000 - 98.000; Jornada completa

Descripción de la vacante

Talent International is currently recruiting for an APS6 Case Management Officer to work for one of our Federal Government clients at any of the office locations in NSW. The position is a 12-month contract with the possibility of extension. The role pays $60.26 per hour + Super.

7.6 hours per day and 38 hours per week.

Formación

• Interpreting and applying legislation, policy and operational frameworks.
• Managing complex or sensitive matters with sound judgement and stakeholder engagement.
• Strong case management with prioritisation and deadlines.
• Excellent written and verbal communication, including executive briefs.
• Knowledge of disability, government or human services sectors; NDIS knowledge valued.
• Familiarity with administrative law proceedings; allied health qualifications considered.
• Experience in insurance underwriting, actuarial work or claims management.

Responsabilidades

• Manage end-to-end case management activities with oversight.
• Manage ART applications relating to reviewable decisions, including disability support plan and access decisions.
• Analyse complex matters, identify resolution options and obtain information and advice.
• Apply alternative dispute resolution methods and advocacy skills in line with model litigant principles.
• Attend ART case conferences, conciliations and hearings.
• Prepare case management documents outlining resolution options and outcomes.
• Provide detailed technical, policy and operational advice to stakeholders.
• Assess and respond to urgent matters and risks affecting participants and the agency and scheme sustainability.
• Prepare participant plans that accurately reflect funded supports.

Conocimientos

Case management

Stakeholder engagement

Policy interpretation

Analytical thinking

Communication

Team collaboration

Sector knowledge

NDIS knowledge

Administrative law

Allied health experience

Insurance/claims

Descripción del empleo

Talent International is currently recruiting for an APS6 Case Management Officer to work for one of our Federal Government clients at any of the office locations in NSW. The position is a 12-month contract with the possibility of extension. The role pays $60.26 per hour + Super.

7.6 hours per day and 38 hours per week

About the role

• Manage end-to-end case management activities, with appropriate manager input and oversight.
• Manage ART applications relating to reviewable decisions, including disability support plan and access decisions.
• Analyse complex matters, identify resolution options and obtain relevant information and advice.
• Apply alternative dispute resolution methods and advocacy skills in line with model litigant principles.
• Attend ART case conferences, conciliations and hearings.
• Prepare case management documents outlining resolution options and outcomes.
• Provide detailed technical, policy and operational advice to internal and external stakeholders.
• Assess and respond to urgent matters and risks affecting participants, the agency and scheme sustainability.
• Prepare participant plans that accurately reflect funded supports.

About you

To be successful, you will demonstrate:

• Experience interpreting and applying legislation, policy and operational frameworks.
• Experience managing complex or sensitive matters using sound judgement and effective stakeholder engagement.
• Strong case management skills, including managing competing priorities and meeting legislative and tribunal deadlines.
• Strong analytical, problem-solving and issues management skills.
• Highly developed written and verbal communication skills, including preparing executive briefs.
• The ability to work collaboratively and share knowledge, mentor colleagues or support capability development.
• Experience within disability, government, legal, administrative review, human services or a related sector.
• Knowledge of the NDIS will be highly regarded.
• Familiarity with administrative law proceedings.
• Experience or qualifications in an allied health profession.
• Experience in insurance underwriting, actuarial work or claims management.