Carer Hub Navigator

Wellways Australia; St Helens; On-site; AUD 58,000 - 96,000; Full time

Benefits offered by this job

Salary Packaging up to AU$15,899

Meal & Entertainment Allowance up toAU

Employee Assistance Program

Purpose-Driven Culture

Equitable and Inclusive Work ENV

Job summary

Wellways Australia is seeking a Carer Hub Navigator to support carers in the Toowoomba region. You will act as the welcoming face and guiding hand, building relationships with community organisations and service providers to improve access to Carer Gateway services.

The role emphasizes holistic well-being, a no wrong door approach, and collaboration with health services, schools, and local government to embed carer support locally. A current driver’s licence and relevant checks are required.

Qualifications

• Experience working with family carers in mental health, alcohol and other drugs, community support services
• Lived experience in a caring role is strongly encouraged
• Certificate IV or above in a support discipline and/or Equivalent Community sector experience
• Current valid Driver’s Licence
• Strong technology skills
• Satisfactory National Police Records Check (within 12 months)
• WWCC / QLD Blue Card
• NDIS Worker Screening check / QLD Yellow Card
• Appropriate IT Skills
• Right to Work within Australia
• NDIS Worker Orientation Module Certificate

Responsibilities

• Create seamless connections between Carers and vital community resources
• Support Carers to thrive, focusing on holistic well-being
• Oversee the Toowoomba Carer Hub and promote wellbeing, connection and belonging

Skills

Experience with family carers

Lived caring experience

Education

Certificate IV or above in a support discipline

NDIS Worker Orientation Module Certificate

Tools

Driver's Licence

Job description

• Full time opportunity based in Toowoomba QLD
• Build a rewarding career with an organisation that truly puts people first!
• SCHADS 4B ($43.08-$46.35 ph) + super + salary packaging benefits

About The Opportunity

Are you a passionate and community-minded individual who thrives on connecting with others and making a real difference? Do you have a deep understanding of your local community and a knack for helping people navigate support services? If so, we're looking for Carer Hub Navigators – who will be the welcoming face and guiding hand for carers in our new Carer Hubs.

This is an exciting new role designed to integrate community development and community engagement approaches to raise awareness and enhance accessibility to Carer Gateway services through in our Carer Gateway Hub.

The Carer Services Navigator role is based in the Toowoomba region, providing consistent presence and reliable support to carers however adopts a 'no wrong door' approach. Working in collaboration with a team, you will actively build strong, sustainable relationships with community organisations, health services, schools, aged care facilities and local government agencies to further strengthen and embed carer support locally.

The role has four core functions:

To create seamless connections between Carers and vital community resources, cultivating meaningful relationships that support wellbeing and independence. Supporting Carers to thrive, focusing on holistic well-being, going beyond basic needs to help carers achieve their full potential. The service is Carer focused, ‘how can we help’ and a ‘no wrong door approach’. Oversee the Toowoomba Carer Hub, facilitating social interaction and promoting wellbeing, connection and a sense of belonging.

To be successful in this role, you will need:

• Experience working with family carers in mental health, alcohol and other drugs, community support services
• Lived experience in a caring role is strongly encouraged
• Certificate IV or above in a support discipline and/or Equivalent Community sector experience
• Current valid Driver’s Licence
• Strong technology skills
• Satisfactory National Police Records Check (within 12 months)
• WWCC / QLD Blue Card
• NDIS Workers Screening check / QLD Yellow Card
• Appropriate IT Skills
• Right to Work within Australia
• NDIS Worker Orientation Module Certificate

What We Offer

• Purpose-Driven Culture: Immerse yourself in a culture where passion meets purpose. Here, you can thrive while making a genuine difference. We hold respect for every individual close to our hearts, and we cherish the unique contributions that each person brings to the table.
• Equitable and Inclusive Work Environment: We take pride in fostering a workplace that's not just diverse, but also equitable and socially inclusive. We value the rich tapestry of backgrounds, experiences, and perspectives that our team members bring, and we actively promote an atmosphere of inclusion and belonging.
• Salary Packaging: Enhance your financial well-being with our salary packaging option, which lets you allocate up to $15,899 of your salary for specific expenses before taxes kick in. This means more financial flexibility for you to allocate funds toward things like rent, mortgage payments, or car leasing.
• Meal and Entertainment Allowance: Indulge in the joys of life with our meal and entertainment allowance, available through salary packaging. You can enjoy up to $2,650 per annum to savor delightful meals and experiences with your loved ones, all while saving on taxes.
• Employee Assistance Program: We understand that life comes with its challenges, and your well-being is important to us. As part of our commitment to your holistic health, you and your family have access to our Employee Assistance Program. It's a supportive resource designed to help you navigate life's ups and downs with confidence and resilience.

Join us, and not only will you find a fulfilling career, but you'll also discover a host of benefits that enrich your personal and professional life. We're not just offering a job; we're inviting you to be a part of an inclusive, supportive, and purpose-driven community where your well-being and success matter most. Your journey towards a better future starts here.

Why us?

Wellways are a team of approximately 2000 staff and 150 volunteers across 93 sites providing a range of programs, services and supports to people right across Queensland, New South Wales, Australian Capital Territory, Victoria and Tasmania. We remain committed to our mission, of creating inclusive communities where everyone can imagine and achieve their hopes and potential; and we are always on the look-out for like-minded people who would like to be a part of this.

Job Description Summary

Are you a passionate and community-minded individual who thrives on connecting with others and making a real difference? Do you have a deep understanding of your local community and a knack for helping people navigate support services?

Culture

We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.

For a confidential discussion about the role, please contact Shana Laughton at [e-mail]

If you’d like to know more about our reconciliation commitment Reconciliation | Wellways

Applications Close 17/09/2026