Care Services Assistant

Bolton Clarke; Banora Point; On-site; AUD 48,000 - 56,000; Full time

Benefits offered by this job

Generous salary packaging and not-for‑

Job summary

Bolton Clarke operates across Australia and provides care in 43 retirement living communities and 87 residential aged care homes. This role focuses on nutrition, dining, and frontline resident support, including meal preparation, presentation, and service.

Ideal candidates have customer service experience and a compassionate attitude; kitchen experience is highly regarded. The position offers shifts and not-for-profit benefits within a supportive team.

Qualifications

• Demonstrated customer service skills.
• A compassionate and caring attitude.
• Previous restaurant and/or commercial kitchen experience is highly regarded.
• Willingness to take direction from others.
• Reliability and shift flexibility.
• Good time management and ability to work under pressure.
• Valid working rights in Australia.

Responsibilities

• Assist in preparation, delivery, presentation and serving of resident meals.
• Support residents to follow daily routines with person-centred care.
• Engage with residents to provide social and emotional support during mealtimes.
• Maintain dining areas and ensure meals meet residents' choices and preferences.
• Maintain accurate nutrition and diet information as required.
• Follow Food Safety Plan and Bolton Clarke standards.

Skills

Customer service

Compassionate

Time management

Flexibility

Willingness to take direction

Job description

Bolton Clarke is Australia's largest independent, not-for-profit aged care provider shaping the future of positive ageing. With RSL Queensland and the Royal District Nursing Service at the heart of our DNA, we have been caring for Australians since 1885. Today, our exceptional teams support more than 130,000 people to live independently at home and across our 43 retirement living communities and 87 residential aged care homes. Everything we do is dedicated to enabling, celebrating and supporting older Australians to live and age positively.

About this location:

Situated on the south end of the Tweed Coast in Banora Point, Bolton Clarke's Winders Lodge provides high-quality aged care in a friendly, secure and tight-knit community environment

The Role:

This role plays a pivotal frontline role with a particular focus on nutrition and dining, supporting residents to live a life of fulfilment through the delivery of person-centred care and support according to needs and preferences of each resident in everyday practice. Assisting in the preparation, delivery, presentation and serving of resident meals.

Your responsibilities will be to provide care and support aligned with residents' preferred daily routines with a strong focus on:

• Meal choices and individual nutrition
• Consideration of allergies and food intolerances
• Enhancing the overall dining experience
• Assist residents with meal selection and meal timing preferences
• Prepare and set up dining areas to meet individual needs and preferences
• Actively engage with residents to provide social and emotional support during mealtimes
• Use empathy and kindness to foster a positive dining experience
• Promote resident choice and control to uphold dignity and respect
• Prepare and maintain dining experience areas and provide meal service to meet individual resident choices
• Maintain accurate nutrition and diet information as required
• Assist with quality food preparation in accordance with the Food Safety Plan, Bolton Clarke Food Standards and Dining Frameworkli>
• Assist with maintaining kitchen stock supplies as required

To be successful, you will have:

• Demonstrated customer service skills
• A compassionate and caring attitude
• Previous restaurant and/or commercial kitchen experience (highly regarded)
• Willingness to take direction from others
• Reliability and shift flexibility
• Good time management skills and the ability to work well under pressure
• Valid working rights in Australia (Passport, Birth Certificate etc)
• Complete a police check and or a NDIS Workers Check (or willingness to obtain) prior to commencement

Why Work For Bolton Clarke:

• Excellent work/life balance with shifts that suit your personal needs
• A caring team environment with strong clinical and allied health support
• Career progression and development opportunities
• Generous salary packaging and not-for-profit tax benefits - claim up to $18,550 tax free
• Private health insurance and gym discounts
• An Employee Assistance Program for staff and family

Our commitment to diversity:

At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.

Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.