Care Partner (Virtual)

Wesley Mission Queensland Limited; City of Brisbane; Remote; AUD 11,000 - 19,000; Full time

Benefits offered by this job

Not-for-profit tax concessions

Remuneration packaging benefits

Supportive team culture

Job summary

Wesley Mission Queensland’s Community Aged Care team delivers person-centred care to help customers maintain independence and dignity. The Virtual Care Partner role focuses on care management by phone, coordinating plans, budgets and services with customers, carers and health professionals to ensure safe, effective continuity of care.

You will empower customers to live more independently, using wellness and reablement approaches while aligning with diverse needs and care plans.

Qualifications

• Hold a Certificate III in Individual Support (Ageing), Certificate IV in Aged Care, or equivalent qualification.
• At least 12 months experience in aged care, disability services, or community services.
• Experience documenting care with client management systems.
• Strong communication and relationship-building with customers, families and health professionals.
• Able to work independently and in a team; good time management.
• Passion for person-centred care and independence of customers.

Responsibilities

• Deliver care management services to Support at Home customers by phone.
• Develop and implement continuity of care across effective care plans.
• Coordinate service delivery and monitor outcomes.
• Build trusted relationships with customers, carers and supporters.
• Apply wellness and reablement approaches to encourage independence.
• Ensure care plans reflect cultural, spiritual and diverse needs.
• Support informed decision-making and empower customers to take positive risks.
• Maintain high-quality documentation and ensure compliance.

Skills

Communication

Digital literacy

Time management

Independence

Team collaboration

Education

Certificate III in Individual Support (Ageing)

Certificate IV in Aged Care

Tools

Client management systems

Job description

Join a Team Where Your Work Truly Matters

Home care means something different to everyone. At Wesley Mission Queensland, we care with a purpose. Our Community Aged Care team is more than just a workplace, it’s a community built on compassion, dignity, and respect.

Why Join WMQ’s Community Aged Care Team!

It is deeply rewarding and a chance to build genuine relationships, provide comfort and dignity to support our customers in maintaining their independence and quality of life. It is more than just care, it is about creating a warm, respectful and environment where every individual feels valued and heard. For those who are compassionate, patient, and committed to person-centred care, aged care work is not just a job, it’s a calling.

Attractive Remuneration plus packaging benefits – Boost your take-home pay by up to $18,550 annually through not-for-profit tax concessions

Team Culture – Be part of a collaborative and supportive team that values your skills and wellbeing

Purpose-led practice – Be part of a not-for-profit organisation that puts people, not profits, at the heart of care

Your Role as Care Partner (Virtual)

The Virtual Care Partner is responsible for delivering care management services to Support at Home customers to ensure they receive high-quality, person-centred care that meets their individual needs, goals, and preferences. The Virtual Care Partner works collaboratively with customers, their registered supporters, carers, and other health professionals to develop and implement continuity of care across effective care plans, coordination of service delivery, and monitoring outcomes in accordance with the Aged Care Act 2024 and Strengthened Aged Care Quality Standards.

This role provides care continuity for Community Aged Care stakeholders through the use of telephone communication as a primary source of contact. You’ll empower individuals to live more independently, safely, and meaningfully by:

Coordinating personalised services that align with each customer’s goals, preferences and approved care plans.

Managing customer budgets responsibly to ensure services are delivered within funding parameters and support long-term independence.

Monitoring changing needs and emerging risks, responding proactively to maintain safety, wellbeing and continuity of care.

Building trusted relationships through regular communication with customers, carers and supporters, ensuring their voices are heard and respected.

Applying wellness and reablement approaches to encourage independence, confidence and meaningful daily living.

Ensuring care plans reflect cultural, spiritual and diverse needs, including engaging with culturally specific organisations when required.

Supporting informed decision-making, including empowering customers to take positive risks that enhance quality of life.

Maintaining high-quality documentation and compliance, ensuring safe, seamless, and consistent care across all interactions.

What We’re Looking For

Hold a Certificate III in Individual Support (Ageing), Certificate IV in Aged Care, or equivalent qualification to help you confidently support customer needs

Bring at least 12 months experience in aged care, disability services, or community services, using your practical skills to make a meaningful impact

Use your digital confidence and experience with client management systems to document care accurately and support smooth service delivery

Use your strong communication and relationship-building skills to collaborate with customers, families and health professionals

Work confidently both independently and in a supportive team, using your time-management skills to stay organised and meet deadlines.

Bring your passion for person-centred care, supporting customers to make informed choices that enhance their independence and wellbeing.

A Valuable Addition, Yet Not a Must-Have!

Experience in call centre, customer service or broader healthcare settings is highly valued.

Ability to use data and insights to support quality service delivery and performance.

Additional qualifications in aged care or community services are an advantage.

An understanding of wellness, reablement and working effectively with diverse communities.

Familiarity with quality standards, continuous improvement and aged care regulatory frameworks.

Proof of COVID-19 vaccination status (or as required by legislation and WMQ policy)

Relevant probity checks required by legislation and WMQ Limited policy.

Current Driver’s Licence and willingness to travel for work

Ready to Join Us?

Be part of something meaningful. Join a team that values you and the difference you make every day.