Care Partner (Vietnamese & Chinese speaking consumer focus)

Australian Nursing Home Foundation; Sydney; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Salary packaging up to $15,900

Ongoing training and careerdevelopment

Equal opportunity employer

Job summary

Australian Nursing Home Foundation (ANHF) seeks a highly organised Care Partner to join our Support at Home Team in NSW. The role coordinates day-to-day administration of Support at Home Packages and delivers person-centred care to frail older clients and their carers.

This 12-month maximum-term full-time contract with view to permanency offers ongoing training, salary packaging options, and opportunities to work within a culturally diverse aged care community.

Qualifications

• Qualifications in aged care, disability, allied health, or related fields.
• Certificate IV in Care Support Services / Aged Care or Case management is desirable.
• Current First Aid and CPR certification is required.

Responsibilities

• Build and maintain relationships with clients and caregivers.
• Engage in community outreach to attract referrals and clients.
• Develop and review personalised care plans with clients and families.
• Coordinate services and activities of Support at Home Packages.
• Manage budgets and monthly statements.
• Provide direct care when needed and conduct home visits.

Skills

Communication

Report writing

Time management

Interpersonal skills

WH&S knowledge

First Aid & CPR

Independent work

Team collaboration

Education

Tertiary qualifications in aged/disability allied health or related areas

Certificate IV in Care Support Services / Aged Care / Case management

Tools

Microsoft Office

Job description

We are seeking a highly organised and experienced Care Partner to join our Support at Home Team. This is an initial 12-month maximum-term full-time contract with view to become permanent.

About ANHF

Australian Nursing Home Foundation (ANHF) is one of the leading providers of culturally and linguistically diverse aged care in Australia. We pride ourselves on providing specialist residential and community aged care services for the Chinese and South East Asian communities. Our vision is to be the model provider of culturally appropriate residential and community aged care in Australia. To honour and respect our elders as family in happy, caring communities is our continuous mission.

About the role

The primary objective of the role is to plan, co-ordinate and provide day to day administration of Support at Home Packages; ensure the activities of the Packages operate effectively and efficiently to meet the identified needs of frail elderly people & their carers.

Key Responsibilities

Your main responsibilities will include but are not limited to:

• Build and maintain strong professional relationships with clients and their caregivers.
• Engage in community outreach and networking to attract new clients through referrals, seminars and events.
• Guide clients and their supporters in navigating aged care services, entitlements, and available resources.
• Conduct initial and ongoing assessments to develop and review personalised, goal-oriented care plans based on clients' needs, motivation, and preferences.
• Develop, implement, monitor and review the service user's care plan in consultation with the client.
• Provide person-centred case management through home visits and coordinated support with families, carers, and health professionals to ensure quality, holistic care.
• Managing financial aspects of service users’ budgets, including monthly statements.
• To coordinate services and activities of the Support at Home Packages and to provide direct care when necessary.
• Making referrals, attending case conferences, providing information and support to service users/carers and obtaining their feedback.
• Manage client incidents and feedback promptly, ensuring timely resolution and continuous quality improvement.
• Ensure that all complaints are reported, investigated and resolved promptly and appropriately.

About the Successful Applicant

The successful candidates should possess but not be limited to the following:

• Strong communication and report-writing skills in English, and able to communicate in Vietnamese, plus either Cantonese or Mandarin
• Minimum 3 years of working experience in aged or community-based services for older people
• Tertiary qualifications in aged, disability, allied health and social work, or related areas e.g. Nursing, Community, Health, Welfare, or attained Certificate IV in Care Support Services / Aged Care, case management
• Demonstrated ability to work independently and work well with others
• Excellent interpersonal and time management skills
• Demonstrated knowledge and application of WH&S, EEO and anti-discrimination legislative requirements
• First Aid and CPR Certificate
• Current full driver's license and a reliable, fully insured vehicle
• Able to pass employment checks, including a National Police Check clearance
• Unrestricted work rights in Australia
• Computer literacy, including knowledge and competency in intermediate Microsoft applications
• Experience in case management
• Experience in leading a team
• Experience working in a community-based setting
• Experience in working with Culturally and Linguistically Diverse populations
• Good understanding of the new Aged Care Act and Strengthened Aged Care Quality Standards

Benefits

We offer a range of benefits, including a competitive pay rate, ongoing training, and career development opportunities within the organisation. Salary packaging options of up to $15,900 are available to increase your take-home income.

Australian Nursing Home Foundation is an equal opportunity employer. We are committed to ensuring equality in the recruitment, development, retention and promotion of staff and that no one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply. Successful applications will be subject to a variety of background checks.