Care Partner - Support at Home

All Aged Care; Brisbane; On-site; AUD 85,000 - 95,000; Full time

Benefits offered by this job

Salary packaging

Not-for-profit salary packaging

Full-time, Mon-Fri

Job summary

All Aged Care in Spring Hill, Brisbane is seeking an experienced Care Partner to manage an established caseload under the Support at Home program. You will coordinate services, support clients and families, and deliver person-centred in-home care within a not-for-profit setting.

You will work with rostering and service-delivery teams, travel to client homes across Brisbane and Moreton Bay, and ensure accurate records, budgets and compliance while building trusted relationships with older people.

Qualifications

• Experience as a Care Partner, Care Manager, Case Manager or Home Care Coordinator.
• Experience coordinating Home Care Package or Support at Home services.
• Understanding of the Support at Home program, funding and participant contributions.
• Experience completing assessments, care plans, reviews, budgets and service agreements.
• Confidence monitoring expenditure and helping clients with funding decisions.
• Strong written communication, documentation and record-keeping skills.

Responsibilities

• Manage an established caseload of Support at Home clients.
• Complete client intake, onboarding, assessments and ongoing reviews.
• Develop and maintain individualised care plans, budgets and service agreements.
• Identify changes in clients’ needs, risks, goals and circumstances and coordinate an appropriate response.
• Monitor client budgets, expenditure and funding utilisation.
• Explain fees, budgets, service options and Support at Home arrangements clearly to clients and families.
• Coordinate personal care, domestic assistance, social support, respite and other in-home services.
• Arrange access to nursing, allied health, assistive technology and home modifications when required.
• Source and coordinate suitable third-party providers and contractors.
• Work closely with rostering and service-delivery teams to address service gaps and maintain continuity of care.
• Maintain accurate, timely and compliant client records.
• Respond professionally to feedback, concerns and complaints.
• Contribute to quality improvement and compliance with aged care legislation, program requirements and the Aged Care Quality Standards.

Skills

Care coordination

Client relationship-building

Regulatory compliance

Budget oversight

Documentation

Education

Aged care qualification or related discipline

Tools

Microsoft Office

Client management systems

Job description

$85,000–$95,000 + superannuation + not-for-profit salary packaging

Full-time | Monday to Friday | Spring Hill

Are you an experienced Care Partner who enjoys building trusted relationships with older people and coordinating services that make a genuine difference?

All Aged Care is looking for a knowledgeable and capable Care Partner to manage an established caseload under the Support at Home program. This is an opportunity to join a growing not-for-profit organisation where you will have the support of dedicated rostering, finance and service-delivery teams, allowing you to focus on your clients, their care plans and the effective coordination of their services.

$85,000–$95,000 + superannuation + not-for-profit salary packaging

Full-time | Monday to Friday | Spring Hill

Are you an experienced Care Partner who enjoys building trusted relationships with older people and coordinating services that make a genuine difference?

All Aged Care is looking for a knowledgeable and capable Care Partner to manage an established caseload under the Support at Home program. This is an opportunity to join a growing not-for-profit organisation where you will have the support of dedicated rostering, finance and service-delivery teams, allowing you to focus on your clients, their care plans and the effective coordination of their services.

About All Aged Care

All Aged Care is a not-for-profit provider delivering personalised in-home aged care services across Brisbane and South-East Queensland.

We support older people to remain independent, safe and connected to their communities. Our services are practical, culturally responsive and built around each client’s individual needs, preferences and goals.

As our services continue to grow under Support at Home, we are seeking an experienced Care Partner who understands contemporary aged care and can confidently guide clients and families through the program.

About the role

As a Care Partner, you will be responsible for the ongoing care management and coordination of services for approximately 50-60 clients.

You will work closely with clients, families, representatives, care workers, allied health professionals, nurses and external providers to ensure each client receives appropriate and well-coordinated support.

You will be supported by a dedicated rostering team while retaining responsibility for overseeing each client’s services, care plan, budget, changing needs and overall experience.

The position is based at our Spring Hill office, with regular travel to clients’ homes across our service area. Most clients are located throughout Brisbane and Moreton Bay regions.

Key responsibilities

In this role, you will:

• Manage an established caseload of Support at Home clients.

• Complete client intake, onboarding, assessments and ongoing reviews.

• Develop and maintain individualised care plans, budgets and service agreements.

• Identify changes in clients’ needs, risks, goals and circumstances and coordinate an appropriate response.

• Monitor client budgets, expenditure and funding utilisation.

• Explain fees, budgets, service options and Support at Home arrangements clearly to clients and families.

• Coordinate personal care, domestic assistance, social support, respite and other in-home services.

• Arrange access to nursing, allied health, assistive technology and home modifications when required.

• Source and coordinate suitable third-party providers and contractors.

• Work closely with rostering and service-delivery teams to address service gaps and maintain continuity of care.

• Maintain accurate, timely and compliant client records.

• Respond professionally to feedback, concerns and complaints.

• Contribute to quality improvement and compliance with aged care legislation, program requirements and the Aged Care Quality Standards.

About you

You will be well suited to this position if you are an experienced aged care professional who can balance strong client relationships with accurate administration, financial oversight and regulatory requirements.

You will ideally have:

• Demonstrated experience as a Care Partner, Care Manager, Case Manager or Home Care Coordinator.

• Practical experience coordinating Home Care Package or Support at Home services.

• A sound understanding of the Support at Home program, including service categories, care management, funding and participant contributions.

• Experience completing assessments, care plans, reviews, budgets and service agreements.

• Confidence monitoring expenditure and helping clients make informed decisions within their available funding.

• Experience coordinating allied health, nursing, assistive technology, home modifications or third-party services.

• Strong written communication, documentation and record-keeping skills.

• The ability to manage competing priorities and follow matters through to completion.

• A calm, respectful and solutions-focused approach when working with clients, families and service providers.

• Confidence using client management systems and Microsoft Office applications.

A qualification in aged care, community services, nursing, allied health or another relevant discipline will be highly regarded.

Essential requirements

The successful applicant must have:

• A current Australian driver’s licence.

• A current National Police Check, or willingness to obtain one.

• Full Australian working rights.

Why join All Aged Care?

We offer:

• A competitive salary of $85,000–$95,000 plus superannuation, depending on experience.

• Not-for-profit PBI salary packaging, which may increase your take-home pay.

• Full-time, Monday-to-Friday hours with no shift work.

• An office-based team environment with dedicated rostering and administrative support.