Care Partner / Clinical Partner – Support at Home (Full Time)

The Henry Canberra; Canberra; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Professional development support

Autonomy and flexible work

Collaborative team culture

Job summary

The Butler Canberra is seeking an experienced Care Partner to lead the delivery of high‑quality, person‑centred home care under the Support at Home program. You will supervise in‑home clinical care and act as the main liaison with GPs, allied health professionals and families.

The role requires a Diploma in Community Services or equivalent, plus several years in aged care or community health. Strong leadership, governance focus, a current driver’s license and Australian work rights are essential

Qualifications

• Diploma in Community Services or related field or equivalent.
• Regulatory awareness and understanding of Aged Care standards.
• Experience in home care or community health is advantageous.

Responsibilities

• Support in-home clinical care through the Support at Home program.
• Oversee care operations for participants and private services.
• Ensure assessments, care plans and service delivery meet regulatory requirements.
• Mentor support workers and case partners in clinical practices.
• Support governance, audits, incident management and quality initiatives.
• Collaborate with the leadership team to improve systems and delivery models.

Skills

Communication

Leadership

Time management

Autonomy

Education

Diploma level qualification in Community Services, Aged Care, Case Management or equivalent

Job description

Care Partner / Clinical Partner – Support at Home (Full Time)

Lead with compassion. Drive quality. Help shape the future of home care.

The Butler Canberra is looking for an experienced and passionate Care / Clinical Partner (ideally with qualifications in Allied health / Nurse / Physiotherapist etc but not necessary) to join our team and lead the delivery of high-quality, person-centred home care services. This is a pivotal role for someone who thrives in the community setting and is ready to support both our participants and our organisation through the changing aged care landscape.

Your Role

As one of our Care / Clinical Partners, you will:

• Support the delivery of high-quality, in home clinical care through the Support at Home Program, enhancing participant wellbeing and independence.

• Oversee the care operations for participants receiving Support at Home and private services.

• Ensure participant assessments, care plans, and service delivery are not only clinically sound but also aligned with regulatory requirements under the new Aged Care reforms.

• Act as a care leader and key contact for both internal staff and external stakeholders including GPs, allied health, and families.

• Support governance and continuous improvement by assisting with internal audits, incident management, care documentation reviews, and quality initiatives.

• Mentor support workers and case partners in clinical understanding, escalation protocols, and best-practice service delivery in the home.

Key Responsibilities

• Conduct and review in-home assessments and develop tailored care plans and budgets in consultation with participants and families.

• Facilitate all necessary care to participants.

• Ensure compliance with the Aged Care Quality Standards and support alignment with the new Aged Care Act reforms.

• Maintain accurate, timely clinical documentation and oversee risk and incident reporting.

• Liaise with funding bodies and regulatory agencies as needed.

• Work collaboratively with the leadership team to improve systems, governance, and service delivery models.

• Provide education, mentoring and support to frontline staff and new starters.

• Monitor and manage clinical risks.

What You Bring

• Diploma level qualification in Community Services, Aged Care, Case Management or equivalent experience.

• Preferred allied health background preferred (Registered Nurse (AHPRA) / Physiotherapist / Allied Health Professional) but not necessary with a minimum of 3 years' experience, ideally in aged care or community health.

• Previous experience in case management, clinical coordinator, or team leader role within home care is highly regarded.

• Strong understanding of the Support at Home Program and associated compliance requirements.

• Minimum 2+ year management experience with Home Care Packages / Support at Home is preferred.

• Excellent communication, leadership, and time management skills.

• Compassionate, adaptable, and confident, working autonomously in the field.

• Current driver's licence and reliable vehicle.

• Australian work rights are required for this position.

• Solid understanding of the Support at Home Program, Quality Standards and Aged Care Rights.

• Skilled in using case management or CRM systems.

What We Offer

• A collaborative, caring team that values your input and expertise.

• The opportunity to play a key compliance role in a growing home care organisation.

• Professional development support tailored to your goals.

• Autonomy and flexibility in your day-to-day work.

• A leadership team that genuinely cares about people—participants, families, and staff.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.