Care Partner

All About Living; Brisbane; On-site; AUD 65,000 - 78,000; Full time

Benefits offered by this job

Friendly work environment

EAP & staff discounts via Vertaview Am

NFP salary packaging up to $15,900 + $

$2,650 for meals & entertainment

Job summary

All About Living is seeking a Care Partner at our Aspley office to coordinate and monitor care across CHSP, Support at Home, Veterans' Home Care, Nursing Services, NDIS, and private services. You will work with clients, families, and providers to ensure compliant, person-centred support.

The role is full-time, Monday to Friday, 8:00am–4:00pm, with opportunities for professional growth within the Vertaview Group and benefits including EAP and staff discounts.

Qualifications

• Excellent verbal, written, and interpersonal communication skills.
• Ability to work independently while contributing positively within a team.
• Strong organisational skills with a high level of attention to detail.
• Ability to manage competing priorities and maintain accurate client records.
• Commitment to supporting clients to live fulfilling, independent lives.
• Knowledge of Aged Care Quality Standards and best-practice service delivery.

Responsibilities

• Coordinate the delivery of high-quality care and support services to clients.
• Conduct onboarding for new clients across various funding streams.
• Complete regular care plan reviews and respond to clients' changing needs.
• Build positive relationships with clients, families, caregivers, and stakeholders.
• Respond to enquiries, referrals, and follow-up actions via phone and email.
• Monitor client budgets where applicable.
• Partner with external providers to ensure services are delivered smoothly and effectively.
• Maintain accurate and timely client records and documentation.
• Provide caregivers and nominated support persons with feedback, updates, and ongoing support.
• Ensure services align with client goals, organisational requirements, and Aged Care Quality Standards.

Skills

Verbal & written communication

Interpersonal skills

Independent work

Organisational skills

Prioritisation

Aged Care Standards knowledge

Education

Health/Community Services/Aged Care or related discipline (Certificate III or Nursing qualification)

Job description

At All About Living, we are all about our people. That's what makes us such a great place to work. We come together with a shared purpose of delivering high-quality care and support services that empower people to live independently and remain connected to their communities. This has created a collaborative and supportive culture where our team members are passionate about making a genuine difference every day.

As a Care Partner based in our Aspley office, you will play a vital role in supporting customers across a range of funding programs, including Commonwealth Home Support Program (CHSP), Support at Home, Veterans' Home Care, Nursing Services, NDIS, and private fee-paying services. Working closely with clients, families, caregivers, and service providers, you will coordinate and monitor services that meet individual needs while ensuring compliance with the Aged Care Quality Standards.

This is a full-time position, working Monday to Friday between 8:00am and 4:00pm.

• Friendly, supportive, and inclusive work environment
• Employee benefits including EAP and staff discounts through Vertaview Amplify
• NFP salary packaging benefits (up to $15,900 plus $2,650 for meals and entertainment)
• Opportunities for professional growth and career progression
• Work for an organisation that supports career development across the Vertaview Group

About You

• Experience in aged care, community care, disability services, health administration, or care coordination
• Excellent verbal, written, and interpersonal communication skills
• Ability to work independently while contributing positively within a team environment
• Strong organisational skills with a high level of attention to detail
• Ability to manage competing priorities and maintain accurate client records
• Commitment to supporting clients to live fulfilling, independent lives
• Knowledge of Aged Care Quality Standards and best-practice service delivery

Key Responsibilities

• Coordinate the delivery of high-quality care and support services to clients
• Conduct onboarding for new clients across various funding streams
• Complete regular care plan reviews and respond to clients' changing needs
• Build positive relationships with clients, families, caregivers, and stakeholders
• Respond to enquiries, referrals, and follow-up actions via phone and email
• Monitor client budgets where applicable
• Partner with external providers to ensure services are delivered smoothly and effectively
• Maintain accurate and timely client records and documentation
• Provide caregivers and nominated support persons with feedback, updates, and ongoing support
• Ensure services align with client goals, organisational requirements, and Aged Care Quality Standards

Requirements

• Qualification in Health, Community Services, Disability, Aged Care, Business Administration, or a related discipline (for example, Certificate III Individual Support or Nursing qualification)
• Strong knowledge of Aged Care Quality Standards
• Experience, or willingness to learn, in the management of government-funded care packages, community resources, and relevant aged care legislation
• NDIS Worker Screening (or willingness to obtain)
• Current Police Check (issued within the last 6 months)
• Current First Aid & CPR Certificate
• Current Queensland Driver Licence and access to a reliable vehicle
• Full working rights in Australia

Vertaview Group consists of All About Living, Allinto, Arbourwell, Elvara, Multicap, and Open Minds.

We purposefully bring together leading human and social service providers to amplify the pursuit of our shared and enduring social impact. We are leaders in high-needs disability support, mental health services, and ageing services.

"Vertaview Group acknowledges the Traditional Custodians of the lands on which we all work, live and play. We pay our respects to Elders past and present and extend that respect to all First Nations Peoples. We reflect upon the millions of footprints embedded into the earth by our Ancestors - the pathways they forged, the meaning they left behind, and the continuation of their traditions through the next generations."