Care Operations Assistant: Scheduling & Support

Lutheran Aged Care; Albury City; On-site; AUD 60,000 - 80,000; Full time

Job summary

Lutheran Aged Care (LAC) Albury is seeking a dedicated professional to support the Home Care Services team as Assistant to Care Coordinator. The role focuses on rostering, scheduling and frontline telephone contact to ensure reliable service delivery across Albury and surrounding districts.

Reporting to the Home Care Services Manager, you will coordinate rosters, resolve inquiries promptly, and assist with client onboarding, service agreements, and performance reporting.

Qualifications

• Experience in staff rostering/scheduling and administration.
• Understanding of Enterprise Agreements and Modern Awards relevant to aged care e.g. SCHADS.
• Proficient with rostering packages, client databases and Microsoft Office.

Responsibilities

• Roster construction, maintenance and alignment of staff to clients.
• Manage client inquiries via phone and email with professionalism.
• Assist Care Coordinator with onboarding, service agreements and reviews.
• Provide after-hours on-call support as required.
• Maintain data integrity and privacy in systems.

Skills

Staff rostering

Administration

Interpersonal communication

Active listening

Team collaboration

Aged care knowledge

Privacy compliance

Education

Certificate III or IV in Individual Support

Community Services

Business Administration

Tools

Rostering software

Client databases

Microsoft Office

Job description

Lutheran Aged Care (LAC) Albury is seeking a dedicated professional to support the Home Care Services team as Assistant to Care Coordinator. The role focuses on rostering, scheduling and frontline telephone contact to ensure reliable service delivery across Albury and surrounding districts.

Reporting to the Home Care Services Manager, you will coordinate rosters, resolve inquiries promptly, and assist with client onboarding, service agreements, and performance reporting.