Care Coordination Assistant: Scheduling & Client Care

Lutheran Aged Care Albury; Albury City; Hybrid; AUD 55,000 - 75,000; Full time

Job summary

Lutheran Aged Care Albury is seeking an Assistant to the Care Coordinator to support home care services across Albury and district. You will manage front-line telephone inquiries, roster and schedule coordination, and administrative tasks to ensure visits are delivered on time and in line with regulatory requirements.

This role requires strong communication, organization and a client‑focused approach within a Not‑for‑Profit aged care setting.

Qualifications

• Demonstrated experience in staff rostering/scheduling and administration.
• Strong interpersonal and communication skills with a clear telephone manner.
• Understanding of Enterprise Agreements/Modern Awards in aged care is desirable.
• Proficiency with rostering software and Microsoft Office.
• Commitment to privacy and regulatory compliance.

Responsibilities

• Roster construction and maintenance for care staff.
• Manage telephone inquiries and client communications.
• Support Care Coordinator with onboarding and service agreements.
• Maintain accurate client notes and documentation.
• Assist in on-call roster and incident reporting.

Skills

Rostering experience

Administration

Communication skills

Microsoft Office

Privacy & compliance

Education

Certificate III/IV in Individual Support or related

Tools

Rostering software

Client databases

Microsoft Office

Job description

Lutheran Aged Care Albury is seeking an Assistant to the Care Coordinator to support home care services across Albury and district. You will manage front-line telephone inquiries, roster and schedule coordination, and administrative tasks to ensure visits are delivered on time and in line with regulatory requirements.

This role requires strong communication, organization and a client‑focused approach within a Not‑for‑Profit aged care setting.