Care Manager: Lead Home Care & Client Success

The CareSide; Adelaide; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Company car and fuel card

Convenient office location with public

Ongoing training, support and career发展

Job summary

The CareSide, a national home care provider, is seeking a compassionate Care Manager to join our head office in Adelaide. You will coordinate delivery of services, develop individualized care plans and work with clients, families and support workers to ensure high standards of care.

Ideal applicants will have experience in aged care or community care, strong communication skills, and the ability to manage competing priorities in a fast-paced environment.

Qualifications

• Certificate III or IV in Individual Support, Aged Care or a related field is desirable.
• Strong communication skills and a genuine commitment to client care.
• Experience in aged care, disability support or community care is advantageous.

Responsibilities

• Conduct client assessments and develop individualised care plans.
• Manage client enquiries, concerns and issues in a timely and professional manner.
• Monitor and supervise care delivery to ensure services meet client needs and organisational standards.
• Review client progress notes and ensure appropriate follow-up and corrective actions are implemented.
• Meet with prospective clients and explain The CareSide's services and the benefits of our home care support.
• Manage and report incidents, hazards and risks in accordance with organisational policies and procedures.
• Liaise with clients and their primary contacts to ensure service expectations are met and concerns are addressed proactively.
• Work closely with the scheduling team to coordinate services and ensure the needs of clients and support workers are met.
• Chair regular team meetings to support, guide and communicate with team members.
• Conduct performance reviews and provide ongoing feedback, guidance and support to your team.
• Build positive working relationships with clients, families, support workers and other stakeholders.

Education

Certificate III or IV in Individual Support / Aged Care or related field

Compassionate

Organised

Communication skills

Job description

The CareSide, a national home care provider, is seeking a compassionate Care Manager to join our head office in Adelaide. You will coordinate delivery of services, develop individualized care plans and work with clients, families and support workers to ensure high standards of care.

Ideal applicants will have experience in aged care or community care, strong communication skills, and the ability to manage competing priorities in a fast-paced environment.