Care Manager

The CareSide; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Company car and fuel card

Company phone

Free uniforms

Public transport access

Career progression

Job summary

The CareSide in Mount Waverley, VIC, is seeking a compassionate Care Manager to coordinate high-quality home care services. You will work with clients, families and support teams to maintain care plans and deliver personalised support.

Candidates with nursing, OT, social work, aged care or community care backgrounds are encouraged to apply; a Certificate III or IV in Individual Support is desirable. This is a full-time role at our head office.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Strong organisational and time management abilities.
• Experience coordinating care teams and liaising with clients.
• A client-focused approach with a genuine commitment to quality care.

Responsibilities

• Conduct client assessments and develop individualised care plans.
• Manage client enquiries and resolve issues professionally.
• Monitor care delivery and ensure standards are met.
• Review progress notes and ensure timely follow-up.
• Meet with prospective clients to explain services.
• Report incidents, hazards and risks per policies.
• Liaise with clients and families to meet expectations.
• Coordinate services with scheduling teams.
• Chair regular team meetings to provide guidance.
• Conduct performance reviews with your team.
• Build positive relationships with stakeholders.

Skills

Communication

Organisation

Time management

Team coordination

Client-focused approach

Education

Certificate III/IV in Individual Support or Aged Care

Job description

The CareSide is a national home care provider with annual revenue exceeding $50 million and more than 400 employees across Australia.

We deliver government-funded and private home care services, supported by our internally developed operating system and a dedicated team committed to helping clients live independently and achieve their care goals.

Due to our continued growth, we are seeking a compassionate, organised and motivated Care Manager to join our team at our head office in Mount Waverley VIC.

About The CareSide

The CareSide is a national home care provider with annual revenue exceeding $50 million and more than 400 employees across Australia.

We deliver government-funded and private home care services, supported by our internally developed operating system and a dedicated team committed to helping clients live independently and achieve their care goals.

Due to our continued growth, we are seeking a compassionate, organised and motivated Care Manager to join our team at our head office in Mount Waverley VIC.

About the Role

As a Care Manager, you will play an important role in coordinating and overseeing the delivery of high-quality home care services. You will work closely with clients, their families, support workers and the broader team to ensure services meet individual needs, care plans are maintained, and clients receive the best possible support.

We welcome applications from candidates with relevant qualifications and experience in nursing, occupational therapy, social work, aged care, disability support or community care.

A Certificate III or IV in Individual Support, Aged Care or a related field is desirable but not essential. We value relevant experience, strong communication skills and a genuine commitment to client care.

Key Responsibilities

• Conduct client assessments and develop individualised care plans.

• Manage client enquiries, concerns and issues in a timely and professional manner.

• Monitor and supervise care delivery to ensure services meet client needs and organisational standards.

• Review client progress notes and ensure appropriate follow-up and corrective actions are implemented.

• Meet with prospective clients and explain The CareSide's services and the benefits of our home care support.

• Manage and report incidents, hazards and risks in accordance with organisational policies and procedures.

• Liaise with clients and their primary contacts to ensure service expectations are met and concerns are addressed proactively.

• Work closely with the scheduling team to coordinate services and ensure the needs of clients and support workers are met.

• Chair regular team meetings to support, guide and communicate with team members.

• Conduct performance reviews and provide ongoing feedback, guidance and support to your team.

• Build positive working relationships with clients, families, support workers and other stakeholders.

About You

We are looking for a compassionate, reliable and well-organised individual who enjoys working with people and is passionate about delivering quality home care services.

You will ideally have:

• Experience in aged care, disability support, community care or a related field.

• Strong communication and interpersonal skills, with the ability to build positive relationships with clients, families and staff.

• Excellent organisational and time management skills.

• The ability to manage competing priorities, resolve issues and work effectively in a fast-paced environment.

• Experience supporting, coordinating or supervising care teams.

• A client-focused approach and a genuine commitment to helping people achieve their care goals.

• Relevant qualifications in nursing, occupational therapy, social work, aged care or individual support are desirable.

A Certificate III or IV in Support Work or Aged Care is desirable but not essential. Candidates with relevant experience and the right attitude are encouraged to apply.

What We Offer

• A vibrant and supportive team environment.

• Sales commission opportunities, where applicable.

• Company car and fuel card, where applicable.

• Company phone.

• Convenient office location with excellent public transport links.

• The opportunity to work with a values-driven organisation.

• Career progression opportunities within a growing national business.

• Ongoing training, support and professional development.

• Free uniforms.

Join The CareSide

If you are passionate about helping people live independently, enjoy building relationships and want to make a meaningful difference in the community, we would love to hear from you.

Apply today and become part of a growing team committed to delivering quality home care services across Australia.