Discharge Navigator | Croydon Health Services NHS Trust

Croydon Health Services; Croydon Shire; On-site; AUD 63,000 - 69,000; Full time

Job summary

Croydon Health Services is seeking a Discharge Navigator to support the smooth running and coordination of discharge services. The role involves facilitating safe discharges from hospital to community settings, coordinating assessments and working with a multi-professional team to overcome delays.

The post requires proactive communication, decision making, and collaboration with ward teams, TOCH, MDT and community partners to ensure timely discharges and post-discharge support for patients.

Qualifications

• Demonstrates critical thinking and effective communication to support discharge planning.
• Coordinates discharge planning with MDT and TOCH teams.
• Works within a multidisciplinary approach to facilitate safe patient discharges.

Responsibilities

• Facilitate safe and effective discharges from hospital to community settings.
• Coordinate patient assessments and support discharge planning.
• Identify potential delays and work with Integrated Discharge Team to overcome them.
• Ensure appropriate referrals to local authorities to prevent discharge delays.
• Collaborate with ward teams, TOCH, MDT and community partners.
• Promote the use of the discharge lounge.

Skills

Critical thinking

Communication skills

Discharge planning coordination

Multidisciplinary teamwork

Job description

Company:

Company: Croydon Health Services

Salary: £33,262 - £36,027 per annum inc of HCAS (outer)

The post will close once we have received a sufficient number of applications

An exciting opportunity has arisen for an enthusiastic innovative, motivated and dynamic Discharge Navigator who will be working as part of a multi-professional Team to support the smooth running and co-ordination of discharge services.

The post holder will be responsible for facilitating safe and effective discharges of patients from hospital to a community setting through a multidisciplinary approach. They will coordinate assessments of patients needed and support the discharge plan. The post holder will be proactive in identifying concerns or issues that may delay effective discharges and work with the Integrated Discharge Team to overcome and limit these.

The successful candidate will work closely with all ward teams ensuring appropriate referrals are seen and made to local authorities and preventing unnecessary, avoidable delays for patient discharge.

This role will extend to support and ensure that patients who have been discharged feel supported and have received the support that was requested. You will need to have critical thinking skills and be able to communicate effectively. This role will be full time across 7 days so flexibility will be required.

Proposed Interview Date: 2nd November 2026

• Will be competent within their scope of practice and provide compassionate care and therapy to agreed quality standards.
• Maintain momentum of discharge planning throughout the entire process; supporting and working in partnership with other members of the Transfer of Care Hub Team ( TOCH), Ward Multi-Disciplinary Team (MDT) and Community partners, constructively challenging where appropriate, decisions with regards to discharge planning.
• To undertake baseline assessments in partnership with other members of the MDT and ensure that the patient is kept informed of their discharge plans at all times.
• Represent the Integrated discharge team at ward daily board rounds.
• Provide effective & timely communication of discharge actions using existing communication tools.
• Will be expected to undertake a range of duties without direct supervision but will be required to report back on those delegated duties to the ward team and case manager.
• Will be competent to work across multi- professional disciplines and make referrals for additional assessments and treatments as required, supported by the case manager.
• Promoting the use of the discharge lounge

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon.

These include:

• Croydon University Hospital
• The Sickle Cell and Thalassaemia Centre in Thornton Heath
• Community bases at Purley, Sanderstead, New Addington, Broad Green, Woodside
• A minor injuries unit in New Addington

The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 3,500 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our Vision:

“Excellent integrated care for you and your family, when and where you need it”

Our 5 key ‘Here for you’ promises to the people of Croydon are:

• You feel cared for by helpful and welcoming staff
• You feel in safe hands with highly professional staff
• You feel confident in your treatment from skilled teams of compassionate clinicians
• You feel we value your time with convenient appointments, minimal waiting and care closer to home
• You feel it’s getting better all the time as we continue to improve our services

We are one of 17 Trusts in the country who have been accepted as national pioneers on staff engagement and empowerment, through the adoption of "Listening into Action" as a new way of working. The approach we are taking to “Listening into Action” is new and different.

*** Please see the attached supporting document which contains more information about the role.******

This advert closes on Wednesday 14 Oct 2026

£45,953 - £54,254 per annum inc of HCAS (outer)