Care Designer (Registered Nurse) – Clinical Governance & Administration
Nurse Next Door
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Benefits offered by this job
Job summary
Nurse Next Door is seeking a Care Designer (Registered Nurse) – Clinical Governance & Administration in South Brisbane. You will drive clinical governance, intake efficiency and administration while coaching a team of nurses and carers to deliver exceptional client outcomes.
Reporting to the Managing Director, you blend high-level clinical oversight with hands-on patient care and staff development to elevate the client experience. Strong RN leadership and compliance experience are essential.
Qualifications
- Registered Nurse with current AHPRA registration.
- Leadership of clinical teams and governance processes.
- Strong knowledge of NDIS/Aged Care standards and compliance.
Responsibilities
- Oversee clinical governance, compliance and administration.
- Lead intake, clinical screenings and consults for new clients.
- Mentor Care Ambassadors, RNs, ENs and Caregivers to ensure quality care.
Skills
Education
Tools
Job description
Are you genuinelypassionate about making a difference?
Are youactively looking to better lives for those you care for?
Are yousearching for an opportunitytoto develop your scope of practice and approach to in-home health care?
If this sounds like we are describing you, we would love to hear from you!
About Us
Nurse Next Door is dedicated to delivering flexible in-home care nursing, caregiving, and 24/7 companionship care options to those in the aged care and disability sector, helping people to live more fulfilling lives both at home and in the wider community.
The Role
Nurse Next Door South Brisbane is on the hunt for a superstar Care Designer (Registered Nurse) – Clinical Governance & Administration.
In this vital clinical leadership role, you will hold overall responsibility for clinical governance, compliance, intake conversion and administration, while mentoring a passionate team of Care Ambassadors, Registered Nurses, Enrolled Nurses and Caregivers. Reporting directly to the Managing Director, you will blend high-level clinical oversight with hands‑on client care delivery and team coaching to drive exceptional outcomes and elevate the client experience.
Our Story
Nurse Next Door is a leading home care service provider operating in Australia, the UK, Canada, and the USA. We are consistently recognised as an employer of choice and are constantly on the lookout for the best people to help others live more enjoyable lives. We’re more than just home care, we strive to provide companionship and a life lived as well as can be.
WeMake Lives Better every day for our clients and care team through our 4 core values :
WOW Customer Experience
Find a Better Way
Passionate About Making a Difference
Package = Salary + super + car
Is yourtalent caring?
Are you genuinelypassionate about making a difference?
Are youactively looking to better lives for those you care for?
Are yousearching for an opportunitytoto develop your scope of practice and approach to in-home health care?
If this sounds like we are describing you, we would love to hear from you!
About Us
Nurse Next Door is dedicated to delivering flexible in-home care nursing, caregiving, and 24/7 companionship care options to those in the aged care and disability sector, helping people to live more fulfilling lives both at home and in the wider community.
The Role
Nurse Next Door South Brisbane is on the hunt for a superstar Care Designer (Registered Nurse) – Clinical Governance & Administration.
In this vital clinical leadership role, you will hold overall responsibility for clinical governance, compliance, intake conversion and administration, while mentoring a passionate team of Care Ambassadors, Registered Nurses, Enrolled Nurses and Caregivers. Reporting directly to the Managing Director, you will blend high‑level clinical oversight with hands‑on client care delivery and team coaching to drive exceptional outcomes and elevate the client experience.
Our Story
Nurse Next Door is a leading home care service provider operating in Australia, the UK, Canada, and the USA. We are consistently recognised as an employer of choice and are constantly on the lookout for the best people to help others live more enjoyable lives. We’re more than just home care, we strive to provide companionship and a life lived as well as can be.
WeMake Lives Better every day for our clients and care team through our 4 core values :
Admire People
WOW Customer Experience
Find a Better Way
Passionate About Making a Difference
Clinical Governance, Compliance & Administration
Oversee and maintain 100% accurate, high-quality client documentation, care plans, and registers in accordance with NDIS Practice Standards and Aged Care Quality Standards.
Manage the Incident Management system, lead risk assessments, and oversee investigations (including NDIS Reportable Incidents) to ensure swift resolution and legislative compliance.
Drive complaint resolution, working closely with clinical and operations teams to maintain exceptional Net Promoter Scores (NPS).
Manage medication approvals, client safety standards, and clinical document reviews.
Intakes & Caring Consults (Business Growth)
Act as the primary clinical point of contact for new client intakes across Support at Home (SAH), NDIS, SIL, and private pay individuals.
Conduct comprehensive 'Caring Consults' and clinical screenings to assess client needs, working toward a 90% consult conversion rate.
Engage with community leaders and stakeholders to foster long-term referral relationships.
People Leadership & Mentorship
Lead, empower, and coach Care Ambassadors, Registered Nurses, Enrolled Nurses and Caregivers through weekly 1-on-1 check-ins, clinical meetings, Discovery Days, and continuous education.
Oversee staff performance, ensure operational alignment, and cultivate a positive, high-performing team culture.
Client Experience & Care Delivery
Design tailored, individualized care plans and perform regular 60-day reviews.
Execute scheduled and ad-hoc clinical nursing visits (including wound care, catheterization, and medication management) and conduct quality assurance Supervisory/First Visits alongside caregivers.
Proactively monitor clinical risk factors and evaluate outcomes against client goals.
Qualification: Current AHPRA Registration as a Registered Nurse.
Experience: 5+ years of RN experience, with a strong background in Aged Care and/or NDIS/Disability sector preferred.
Leadership & Governance: Demonstrated experience leading clinical teams, managing clinical compliance/incidents, and driving key performance metrics.
Clinical Skills: Up-to-date proficiency in wound care, catheterization, medication management, diabetes management, and manual handling.
Tech Savvy: Proficient in G‑Suite (Docs, Sheets, Drive) and experience with care platforms (e.g., AlayaCare) is highly desirable.
Communication & Values: Exceptional interpersonal and time-management skills, a growth-oriented mindset, and a genuine heart for Happier Ageing®.
Our People Promise: Clear pathways for career development, mentorship, and professional growth.
Competitive Compensation: Top-tier salary package, super, and access to our iconic pink branding/cars!
Award-Winning Culture: An innovative, supportive environment that celebrates wins—big and small.
Autonomy & Impact: Guidance when you need it, with the independence to lead and make a tangible difference in people's lives.
AHPRA Registration as a Registered Nurse
Up-to-date skills in catheterisation, wound care management, diabetes management and manual handling practices (continence care desirable)
Strong interpersonal skills and a service-first mentality
Strong time management and organizational skills
Technologically savvy with mobile apps, desktop applications and G‑suite
Requires some flexibility and availability to work occasional evenings and weekends on-call as required
CPR & First Aid Certification
Current QLD Drivers License (with no restrictions)
National Police Check (Aged Care/ Vulnerable Persons Sector)
NDIS Worker Screening Check
NDIS Worker Orientation Module Completion
Working with Children Check
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