Care Coordinator

Ability Street Community Services; Blacktown; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Birthday day off

Growth opportunities

Ongoing training

Job summary

Ability Street Community Services – Blacktown NSW is seeking an enthusiastic Care Coordinator with NDIS sector experience to lead our team of Support Workers and SIL homes across Sydney. You will ensure efficient client management and delivery of person-centred supports in community settings.

Key duties include rostering staff to match client needs, completing paperwork, liaising with Participants, families and referrers, and reporting incidents per NDIS guidelines.

Qualifications

• At least 12 months of experience in a disability or community services role.
• Certificate III or higher in Disability or Community Services preferred.
• Strong customer service and written/verbal communication skills.
• Experience with rostering systems and familiarity with Microsoft 365.
• Willingness to travel to SIL houses and various Sydney locations.

Responsibilities

• Lead and manage Support Workers, Participants, and SIL homes.
• Roster direct support staff to align with client needs and SIL homes.
• Complete paperwork including medication orders, transport, and logs.
• Match skilled workers to clients per care plans and monitor service delivery.
• Supervise staff and foster relationships with Participants and referrers.
• Support Participants and families to understand services and policies.
• Build connections within the disability and community care sector.
• Respond to emails professionally with stakeholders.
• Plan and prepare for meetings with measurable outcomes.
• Report incidents in line with NDIS guidelines.

Skills

Leadership

Rostering

Client communication

Stakeholder engagement

Education

Certificate III in Disability or Community Services

Tools

Microsoft 365

Job description

Ability Street Community Services – Blacktown NSW

Ability Street Community Services is a registered NDIS provider based in Sydney, NSW, currently offering services in NSW and Queensland. We provide person-centred care that supports each individual’s unique goals and preferences. Our team includes a range of professionals with diverse backgrounds and experiences. We are committed to providing top‑notch care tailored to the unique needs of our clients.

About the role:

We're looking for an enthusiastic Care Coordinator with experience in the NDIS sector.

This position presents an excellent opportunity to take charge of our team of support workers, ensuring efficient management of all clients in various locations in Sydney to consistently deliver efficient supports.

Tasks & responsibilities:

• Provide leadership and management for our Support Workers, Participants, and our Supported independent living (SIL) homes.
• Take responsibility for rostering all direct support staff, ensuring alignment with client needs within the community and Sil homes, and actively monitor community progress while building rapport.
• Complete necessary paperwork, including tasks such as medication re-orders, transportation coordination, visitor logs, Stakeholder requests etc.
• Demonstrate a deep understanding of client needs, facilitating the matching of appropriate skilled support workers to clients and ensuring service delivery aligns with their care plans.
• Conduct regular supervision sessions with support workers, fostering a supportive work environment. Cultivate and strengthen relationships with existing Participants and key referrers, such as Support Coordinators, Plan Managers, and Allied Health Professionals.
• Provide support to Participants, their families, and caregivers to enhance their understanding and access to the business’s services and policies.
• Cultivate a network of connections within the disability and community care sector.
• Respond to emails promptly, maintaining a professional tone when communicating with stakeholders.
• Plan and prepare for meetings, ensuring positive and effective execution with measurable results
• Immediately report incidents in accordance with NDIS incident reporting guidelines.

Required Qualification and Experience

Preferably with at least 12 months of experience in a similar role within the Disability or Community services sector.

Possession of a Certificate III or higher in Disability or Community Services is preferred.

Demonstrates a customer service-focused approach and a passion for working alongside clients with disabilities.

Experience using rostering systems and familiarity with Microsoft 365.

Proficient in both written and verbal communication skills.

Willingness to travel to SIL houses and various locations across Sydney.

Mandatory Compliance Requirements:

NDIS Worker Screening Check

Working with Children Check

Current First aid and CPR certificate

Current Police Check obtained within the last 6 months.

Benefits

• Receive a paid day off on your birthday.
• Room for growth within the company
• Access ongoing training and development opportunities.