Care Advisor

Mercy Health Australia; Newcastle City Council; On-site; AUD 65,000 - 75,000; Full time

Job summary

Mercy Health Australia in Newcastle is seeking a Care Partner to join our Newcastle region-based team. This full-time role focuses on delivering person-centred care management to enable older people to live safely and independently at home.

You’ll work within a rights-based framework, coordinating with participants, their supporters and interdisciplinary teams to plan, monitor and educate across Restorative Care, End-of-Life and AT-HM pathways, with emphasis on wellness and reablement.

Qualifications

• Excellent time management, organisational and communication skills.
• Compassionate, flexible and positive approach to client care.
• Ability to nurture respectful, collaborative team relationships.
• Evidence of, or progress towards, an NDIS Screening Check.

Responsibilities

• Deliver care management activities enabling older people to live safely and independently at home.
• Coordinate tailored, responsive support with participants, families and interdisciplinary teams.
• Plan and oversee care service delivery across multiple pathways.
• Collaborate with Clinical Care Partners and Senior Care Partner when advanced input is required.

Skills

Time management

Organisation

Communication skills

Compassionate and flexible

NDIS Screening Check

Job description

Employment Type: Full-Time

Hours: 38 hours

Location: Newcastle

Upload with Application: Resume, cover letter, and all relevant qualifications

Contact: Fuemana Fuemana

Where there’s life, there’s Mercy.

Where there’s care, there’s You.

Through the battles and the breakthroughs, we're there. Where will you be?

For over a century, our incredible teams have provided care for people when they need it most. Our people feel great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that’s gone before, to grow your impact and gain experience that’s hard to find elsewhere.

As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere.

At Mercy Health, it’s all about taking what we have and making it better.

To do that, we need you.

Join us at Mercy Health, and help our teams deliver even greater outcomes.

About the opportunity

The Care Partner role is a full-time position based in the Newcastle region.

The Care Partner is the designated care manager under the Support at Home Program, responsible for delivering care management activities that enable older people to live safely and independently at home. Working within a rights-based, person-centred framework, the Care Partner collaborates with participants, their supporters, and interdisciplinary teams to coordinate tailored, responsive and inclusive support.

Care Partners function as relationship-based care managers who provide ongoing planning, monitoring, service support and education—with a strong focus on wellness, reablement, and culturally safe care.

They play a key role in planning and overseeing care service delivery across all support streams, including the Restorative Care Pathway, End-of-Life Pathway, and Assistive Technology and Home Modifications (AT-HM), and work closely with the Clinical Care Partners and Senior Care Partner when a participant’s needs require advanced clinical input or complex care planning.

What you’ll bring

You’re resilient, compassionate and have a whole lot of heart. Most importantly, you are committed to delivering exceptional patient-centred care.

To thrive in this role, you will have:

• Excellent time management, organisational and communication skills, with the ability to adapt and problem solve


• A compassionate, flexible and positive approach to effective client care and management.


• The ability to nurture friendly, respectful relationships and contribute to a collaborative team environment


• You will also be required to provide evidence of, or in the process of obtaining:


• A current NDIS Screening Check.

Ready to help us shape the future of healthcare?

Join us and make a meaningful difference in people’s lives - and your career.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.

We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.