Care Advisor

Mercy Aged and Community Care Ltd; Newcastle City Council; On-site; AUD 65,000 - 78,000; Full time

Job summary

Mercy Health in the Newcastle region is seeking a Care Partner to deliver person-centred care management for older adults living at home. This full-time role requires coordination with participants, supporters, and interdisciplinary teams to ensure tailored and responsive services.

You will contribute to wellness, reablement and culturally safe care, supporting multiple care pathways while maintaining strong relationships and compassionate service delivery.

Qualifications

• Excellent time management, organisational and communication skills.
• A compassionate, flexible and positive approach to effective client care.
• The ability to nurture friendly, respectful relationships and contribute to a collaborative team environment.
• Evidence of, or process to obtain: current NDIS Screening Check.

Responsibilities

• Deliver care management activities that enable older people to live safely and independently at home.
• Collaborate with participants, supporters and interdisciplinary teams to coordinate tailored, responsive and inclusive support.
• Coordinate care service delivery across pathways including Restorative Care, End-of-Life, and AT-HM, with wellness and reablement focus.

Skills

Time management

Organisational skills

Communication skills

Client care

Team collaboration

Job description

Employment Type: Full-Time Hours: 38 hours Location: Newcastle Upload with Application: Resume, cover letter, and all relevant qualifications Contact: Fuemana Fuemana

Where there's life, there's Mercy. Where there's care, there's You. Through the battles and the breakthroughs, we're there. Where will you be? For over a century, our incredible teams have provided care for people when they need it most. Our people feel great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that s gone before, to grow your impact and gain experience that s hard to find elsewhere. As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you ll have the chance to make an impact and gain experience that s hard to find elsewhere. At Mercy Health, it s all about taking what we have and making it better. To do that, we need you. Join us at Mercy Health, and help our teams deliver even greater outcomes.

About the opportunity

The Care Partner role is a full-time position based in the Newcastle region. The Care Partner is the designated care manager under the Support at Home Program, responsible for delivering care management activities that enable older people to live safely and independently at home. Working within a rights-based, person-centred framework, the Care Partner collaborates with participants, their supporters, and interdisciplinary teams to coordinate tailored, responsive and inclusive support. Care Partners function as relationship-based care managers who provide ongoing planning, monitoring, service support and education—with a strong focus on wellness, reablement, and culturally safe care. They play a key role in planning and overseeing care service delivery across all support streams, including the Restorative Care Pathway, End-of-Life Pathway, and Assistive Technology and Home Modifications (AT-HM), and work closely with the Clinical Care Partners and Senior Care Partner when a participant’s needs require advanced clinical input or complex care planning.

What you ll bring

You r resilient, compassionate and have a whole lot of heart. Most importantly, you are committed to delivering exceptional patient-centred care.

• Excellent time management, organisational and communication skills, with the ability to adapt and problem solve
• A compassionate, flexible and positive approach to effective client care and management.
• The ability to nurture friendly, respectful relationships and contribute to a collaborative team environment

You will also be required to provide evidence of, or in the process of obtaining:

• A current NDIS Screening Check.

Ready to help us shape the future of healthcare? Join us and make a meaningful difference in people s lives - and your career.

Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture. We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We r proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.

Mercy Health Australia is renowned for its unwavering commitment to providing compassionate and patient-centered health services and aged care services. If you r value and display empathy, integrity, and are seeking the opportunity to make a real difference, we invite you to join us! Mercy Health is made up of 10,000 people who provide acute and subacute hospital care, aged care, mental health programs, maternity and specialist women s health services, early parenting services, home care services and health worker training and development. Mercy Health employs people from many cultures and backgrounds who, irrespective of their beliefs, share a common bond to care for those in need. We look forward to welcoming you to your journey with Mercy Health.