Car Rental Sales & Service Specialist

Europcar Group; Australia; Hybrid; AUD 52,000 - 66,000; Full time

Benefits offered by this job

Hourly rate & incentives

Parental leave

Training & development

Global brand opportunities

Top Award

Same-day pay

Referral bonuses

Employee discounts

Wellbeing support

Job summary

Europcar Mobility Group is hiring a Sales & Customer Service Officer in Archerfield. You will greet customers, assist with vehicle rentals, and upsell services while achieving sales targets. The role requires a customer-first mindset and strong communication skills.

You will handle rental agreements, inspect vehicles, and maintain up-to-date knowledge of promos. A valid AU driver’s license and flexible weekend availability are essential.

Qualifications

• Previous experience in sales, customer service or retail.
• Car rental experience is highly desirable.
• Excellent communication and interpersonal skills, with a customer-first mindset.
• Confident using computer systems and technology.
• Able to work in a fast-paced, high-pressure environment.
• Flexibility to work on a rotating shift roster including weekends and public holidays.
• Valid Australian driver's license with a clean driving record.
• Full working rights in Australia.
• A positive, proactive and team-oriented attitude.

Responsibilities

• Greet and assist customers in renting vehicles based on their preferences.
• Process rental agreements accurately and efficiently.
• Promote and upsell additional products and services.
• Address customer inquiries promptly and professionally with a service-first approach.
• Achieve or exceed individual and team sales targets.
• Inspect vehicles before and after rental periods and note damages.
• Maintain knowledge of current promotions, services, and products to assist sales efforts.
• Build strong customer relationships to encourage repeat business and referrals.
• Detail and clean vehicles to business quality standards.
• Refuel and transport vehicles.

Skills

Sales experience

Customer service

Car rental experience

Communication

Tech-savvy

Fast-paced environment

Shifts flexibility

Driver's license

Working rights AU

Team player

Job description

Europcar Mobility Group is hiring a Sales & Customer Service Officer in Archerfield. You will greet customers, assist with vehicle rentals, and upsell services while achieving sales targets. The role requires a customer-first mindset and strong communication skills.

You will handle rental agreements, inspect vehicles, and maintain up-to-date knowledge of promos. A valid AU driver’s license and flexible weekend availability are essential.