Car Loan Assistant — Customer Service Pro (Evenings & Saturdays)

Ausloans Finance Group; Gold Coast City; On-site; AUD 40,000 - 56,000; Full time

Job summary

Ausloans Finance Group on the Gold Coast seeks a Customer Service – Car Loan Assistant to greet customers, support finance applications, and maintain records. You will be the first point of contact, building rapport and delivering empathetic service in a busy call centre environment.

The role emphasizes accuracy, teamwork, and flexibility, including Saturday and evening shifts in a dynamic finance-focused setting.

Qualifications

• Experience in customer service, preferably in a call centre.
• Excellent communication and interpersonal skills.
• Attention to detail in processing finance applications.
• Proficient with computer software and databases.
• Willingness to work Saturdays and evenings.

Responsibilities

• Be the primary contact for customers, delivering friendly service.
• Accurately process and review finance applications.
• Maintain detailed records of client interactions in the database.
• Collaborate with team to ensure efficient call centre operations.

Skills

Customer service

Communication

Team player

Attention to detail

Computer literacy

CRM software

Tools

CRM software

Job description

Ausloans Finance Group on the Gold Coast seeks a Customer Service – Car Loan Assistant to greet customers, support finance applications, and maintain records. You will be the first point of contact, building rapport and delivering empathetic service in a busy call centre environment.

The role emphasizes accuracy, teamwork, and flexibility, including Saturday and evening shifts in a dynamic finance-focused setting.