Car Loan Assistant

Ausloans Finance Group; Gold Coast City; On-site; AUD 40,000 - 56,000; Full time

Job summary

Ausloans Finance Group on the Gold Coast seeks a Customer Service – Car Loan Assistant to greet customers, support finance applications, and maintain records. You will be the first point of contact, building rapport and delivering empathetic service in a busy call centre environment.

The role emphasizes accuracy, teamwork, and flexibility, including Saturday and evening shifts in a dynamic finance-focused setting.

Qualifications

• Experience in customer service, preferably in a call centre.
• Excellent communication and interpersonal skills.
• Attention to detail in processing finance applications.
• Proficient with computer software and databases.
• Willingness to work Saturdays and evenings.

Responsibilities

• Be the primary contact for customers, delivering friendly service.
• Accurately process and review finance applications.
• Maintain detailed records of client interactions in the database.
• Collaborate with team to ensure efficient call centre operations.

Skills

Customer service

Communication

Team player

Attention to detail

Computer literacy

CRM software

Tools

CRM software

Job description

Job Description

Join Our Vibrant Team as a Customer Service – Car Loan Assistant!

Are you a dynamic and motivated individual ready to embark on an exciting career journey in finance? Ausloans Finance Group is on the lookout for a Customer Service – Car Loan Assistant to join our dynamic team and be the first touchpoint for our valued customers!

About Us:

At Ausloans Finance Group, we’re dedicated to delivering exceptional service and shaping a seamless customer experience. Join us in providing top-notch customer support and assisting clients with their finance applications in a vibrant, forward-thinking environment.

The Role:

As a Customer Service – Car Loan Assistant, you’ll play a pivotal role:

• Being the primary contact for customers, delivering exceptional service and support.
• Building strong rapport and relationships with clients, showing empathy and understanding.
• Ensuring accurate and detailed finance application processing.
• Maintaining meticulous records of client interactions in our database.
• Collaborating with team members for an efficient call centre operation.

What We’re Looking For:

To excel in this role, you should have:

• Previous customer service experience, ideally in a call centre setting.
• Excellent communication skills, adept at engaging with diverse clients.
• Strong interpersonal skills to forge lasting client relationships.
• Meticulous attention to detail in processing finance applications.
• Proficiency in using computer software and relevant applications.
• Ability to thrive in a team environment and contribute collaboratively.
• Flexibility in your schedule, including availability for Saturday and evening shifts.

Why Join Us:

Ausloans Finance Group provides comprehensive training and development opportunities, setting you up for success in this role. If you’re a motivated individual passionate about customer service and finance, seize this exciting opportunity to grow and thrive!