Capability & Learning Consultant

Telstra Corporation; Australia; Remote; AUD 120,000 - 190,000; Full time

Job summary

Telstra Corporation in Australia is seeking a Capability & Learning Consultant to partner with senior leaders and People Partners, diagnosing workforce issues and designing enterprise-wide interventions.

You will lead end-to-end consulting engagements from diagnosis to implementation, continuously improving capability and performance across the business, with a flexible, remote-friendly role.

Responsibilities

• Act as trusted partner to senior stakeholders, shaping demand and capability priorities.
• Diagnose capability and performance needs, identifying root causes.
• Surface and clarify capability needs with domains; translate into consult demand.
• Translate problems into clear briefs with defined scope, hypotheses, success measures.
• Lead engagements end-to-end from diagnosis to evaluation.
• Define resource requirements and guide downstream teams for execution.
• Shape intervention approach with human-led, digital, product solutions.
• Monitor progress, quality, and alignment to outcomes; adjust as needed.
• Build advisory relationships with senior leaders; influence decisions.

Job description

## Capability & Learning ConsultantApply: Australia (Flexible): Full time: Posted Today: End Date: October 16, 2026 (7 days left to apply): JR-10174724## Employment TypePermanent## Closing Date15 Oct 2026 11:59pm## Job TitleCapability & Learning Consultant**Job Summary**This role acts as a strategic consulting partner to senior leaders and People Partners, diagnosing workforce and capability challenges and designing enterprise-wide interventions that drive business performance outcomes. The role leads consulting engagements from diagnosis through implementation, evaluation and continuous improvement.## Job DescriptionWe're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network. This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice. This role will sit within our Workforce Experience & Culture team within People, Culture & Communications. We cultivate a remarkable workforce experience and vibrant culture for our people. **What you'll do** In this role you’ll: * Act as a trusted business partner to senior stakeholders, proactively shaping demand, priorities, and the framing of capability challenge.* Diagnose business capability and performance needs, identifying root causes, future state hypotheses and the critical factors driving the issue.* Partner with assigned business domains to surface, shape and clarify capability needs, translating stakeholder challenges into well-framed consulting demand that can be brought into portfolio triage, prioritisation, or directing business stakeholders to relevant channels.* Translate problems into clear consulting briefs, with defined scope, hypotheses, success measures, and an agreed intervention direction.* Lead consulting engagements end to end, remaining accountable from diagnosis through intervention design, execution oversight, and evaluation.* Define resource requirements and guide downstream teams — including Experience Orchestration, Experience Delivery, Capability & Learning Experience Solutions, and other specialist roles — to support effective solution execution.* Shape the overall intervention approach, ensuring the right mix of human-led, digital, product, process, or specialist responses is brought together.* Monitor intervention progress, quality, and alignment to intended outcomes, keeping work on track and adjusting where needed.* Build trusted advisory relationships with senior leaders, influencing decisions and aligning stakeholders around workforce capability and performance### About UsWe're an iconic Aussie brand with a global footprint. From our earliest days in the Postmaster General’s Office to the Australian icon we are today, the heart of Telstra has never changed. We’ve always been committed to being a great place to work as we make the world a better place too. Working at Telstra, we all have a why. Whether it’s endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we’re motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most.### Recruitment SupportWe are committed to making it easy for everyone to apply. If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility [e-mail].