Learning & Capability Manager

Singtel Group; Sydney; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible work

On-site campus facilities

Parental leave

Employee discounts

Wellbeing support

Counselling services

Job summary

Optus is seeking an experienced Learning & Capability Manager to shape the future capability of our workforce. You will partner with leaders across the business to diagnose capability gaps, develop strategic plans, and oversee learning initiatives that drive performance and transformation.

You will lead cross-functional programs in risk, compliance, and AI upskilling, delivering end-to-end capability solutions while leveraging data and AI tools to measure impact and continuously improve outcomes.

Qualifications

• Experience leading enterprise-wide learning, capability, or workforce transformation initiatives in a large regulated organisation.
• Strong consulting and stakeholder engagement skills with senior leaders to translate business challenges into capability solutions.
• Deep understanding of adult learning principles, capability development, behavioural change, learning evaluation, and modern learning technologies.

Responsibilities

• Partner with business leaders to identify capability priorities and develop strategic roadmaps.
• Lead end-to-end delivery of capability initiatives from needs analysis to implementation and measurement.
• Manage capability portfolios across multiple business areas, prioritising investments and external partnerships.
• Leverage data, analytics, and AI-enabled tools to improve learning effectiveness and measure outcomes.

Skills

Stakeholder engagement

Adult learning

Project management

Data analytics

AI upskilling

Job description

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Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

As a Learning & Capability Manager, you will play a key role in shaping the future capability of our workforce by partnering with leaders across the business to identify critical skills needs and deliver impactful learning solutions. Acting as a trusted advisor, you will diagnose capability gaps, develop strategic capability plans, and oversee the delivery of learning initiatives that drive performance, support transformation, and prepare our people for the future. This is an opportunity to influence business outcomes through innovative learning, capability development, and workforce growth strategies.

What You’ll Do

Partner with business leaders and People & Culture stakeholders to identify capability priorities, diagnose workforce capability gaps, and develop strategic capability roadmaps aligned to business objectives including risk and compliance and AI upskilling programs.

Lead the end-to-end delivery of capability initiatives, from needs analysis and solution design through to implementation, governance, and measurement of outcomes.

Manage capability portfolios across multiple business areas, prioritising investments, engaging external partners, and ensuring learning solutions align with organisational goals and learning standards.

Leverage learning technologies, data, analytics, and AI-enabled tools to enhance learning effectiveness, measure impact, and continuously improve capability outcomes.

What You Bring

Experience leading enterprise-wide learning, capability, organisational development, or workforce transformation initiatives within a large, regulated complex organisation.

Strong consulting and stakeholder engagement skills, with proven experience partnering with senior leaders to translate business challenges into practical capability solutions.

Deep understanding of adult learning principles, capability development, behavioural change, learning evaluation, and modern learning technologies.

Strong project management and analytical skills, with experience managing multiple priorities, vendors, budgets, and capability programs while using data to demonstrate business impact and drive continuous improvement.

The good stuff….

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
• Competitive leave policies, including additional 'Connected' days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 - in-person, by phone, SMS, or video.
• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.

At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [e-mail] or call 1800 309 170.