Learning & Capability Manager

Optus; Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive remuneration

Flexible working 3 days in office, 2*0

On-site facilities + campus amenities

Parental leave inclusivity

Diversity initiatives

Counselling & wellbeing services

Job summary

Optus is seeking a Learning & Capability Manager to shape workforce capability across the business. You will diagnose capability gaps, develop strategic capability plans, and oversee learning initiatives that enhance performance and support transformation.

You will partner with senior leaders to prioritise learning priorities, govern end-to-end program delivery, and leverage data and AI-enabled tools to measure impact and drive continuous improvement across multiple domains.

Qualifications

• Experience leading enterprise-wide learning, capability or workforce transformation initiatives in a large regulated organisation.
• Strong consulting and stakeholder engagement skills with senior leaders to translate business challenges into capability solutions.
• Deep understanding of adult learning principles, capability development, behavioural change, learning evaluation, and modern learning technologies.

Responsibilities

• Partner with business leaders to identify capability priorities and develop capability roadmaps aligned to objectives.
• Lead end-to-end delivery of capability initiatives from needs analysis to implementation and measurement.
• Manage capability portfolios, prioritise investments, and coordinate with external partners.
• Leverage data and AI-enabled tools to measure impact and drive continuous improvement.

Skills

Stakeholder engagement

Adult learning principles

Learning analytics

Project management

Tools

Learning technology platforms

Analytics tooling (Power BI)

Job description

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

As a Learning & Capability Manager, you will play a key role in shaping the future capability of our workforce by partnering with leaders across the business to identify critical skills needs and deliver impactful learning solutions. Acting as a trusted advisor, you will diagnose capability gaps, develop strategic capability plans, and oversee the delivery of learning initiatives that drive performance, support transformation, and prepare our people for the future. This is an opportunity to influence business outcomes through innovative learning, capability development, and workforce growth strategies.

What You'll Do

Partner with business leaders and People & Culture stakeholders to identify capability priorities, diagnose workforce capability gaps, and develop strategic capability roadmaps aligned to business objectives including risk and compliance and AI upskilling programs.

Lead the end-to-end delivery of capability initiatives, from needs analysis and solution design through to implementation, governance, and measurement of outcomes.

Manage capability portfolios across multiple business areas, prioritising investments, engaging external partners, and ensuring learning solutions align with organisational goals and learning standards.

Leverage learning technologies, data, analytics, and AI-enabled tools to enhance learning effectiveness, measure impact, and continuously improve capability outcomes.

What You Bring

Experience leading enterprise-wide learning, capability, organisational development, or workforce transformation initiatives within a large, regulated complex organisation.

Strong consulting and stakeholder engagement skills, with proven experience partnering with senior leaders to translate business challenges into practical capability solutions.

Deep understanding of adult learning principles, capability development, behavioural change, learning evaluation, and modern learning technologies.

Strong project management and analytical skills, with experience managing multiple priorities, vendors, budgets, and capability programs while using data to demonstrate business impact and drive continuous improvement.

The good stuff….

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.


• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.


• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.


• Competitive leave policies, including additional 'Connected' days to focus on culture, family, health, community, or whatever's important to you.


• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.


• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).


• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.


• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email***************@optus.com.auor call 1800 309 ***.

For more information on Diversity, Inclusion & Belonging at Optus, please visithttps://www.optus.com.au/about/inclusion-diversity