Project Manager - SAP SuccessFactors

Infosys; Perth; Hybrid; AUD 129,311 - 142,018; Full time

Benefits offered by this job

Health and Well-being programs

Access to Fitness and Gym Memberships

Employee Assistance Program (EAP)

Flexible working arrangements

Job summary

Infosys is seeking a SuccessFactors Service Delivery & Implementation Manager based in Perth, Australia. The ideal candidate will lead end-to-end implementations and ensure operational excellence post go-live. You will be responsible for managing stakeholder relationships and overseeing support operations.

With 8 to 12 years of relevant experience, you will thrive in delivering innovative HR solutions. The role offers competitive salary, health benefits, and flexible working arrangements.

Qualifications

• 8-12+ years of experience in SAP SuccessFactors implementation and support.
• Strong hands-on experience in EC plus at least one additional module.
• Proven track record in delivering new SuccessFactors projects.

Responsibilities

• Lead end-to-end SuccessFactors implementations.
• Oversee day-to-day support operations post go-live.
• Identify opportunities for AI-driven HR improvements.

Skills

SAP SuccessFactors implementation and support

Project delivery

Stakeholder management

ITIL processes

AI-driven HR innovations

Education

8-12+ years in SAP SuccessFactors

Job description

SuccessFactors Service Delivery & Implementation Manager

Location: Perth, Western Australia

Salary: AUD 129,311 – 142,018 Annual Gross

Key Responsibilities

1. SuccessFactors Project Delivery (New Implementations)

• Lead end-to-end SuccessFactors implementations (EC and additional modules), including requirements, design, build, test, cutover, and go‑live.
• Run onsite workshops for discovery, blueprinting, and solution validation.
• Ensure alignment with business objectives, regulatory requirements, and HR transformation roadmaps.
• Oversee data migration, integration readiness, and organisational change readiness.
• Drive quality assurance across configuration, testing cycles (SIT/UAT), and release cycles.

2. Service Delivery, Support & Operations Excellence

• Oversee day‑to‑day support operations (incidents, requests, defects, enhancements) post go‑live.
• Ensure SLAs/OLAs are met and maintain operational stability and system performance.
• Monitor ticket trends and drive system optimisation based on analytics.
• Implement strong incident, problem, and change management practices.

3. Innovation, Automation & AI‑Enabled HR Improvements

• Identify opportunities to incorporate SuccessFactors latest releases, AI‑driven capabilities, automation, and process optimisation.
• Drive adoption of new SAP innovations (e.g., Joule, AI copilots, automation tools, continuous performance enhancements).
• Lead innovation pilots, proof‑of‑concepts, and experience‑improvement initiatives.
• Promote best practices in digital HR experience, employee engagement, and process simplification.

4. Stakeholder & Onsite Client Management

• Serve as the primary onsite contact for HR, IT, Transformation, and business stakeholders.
• Conduct project steering committees, operational service reviews, and governance meetings.
• Manage communication, expectations, risks, escalations, and delivery outcomes with clarity and confidence.
• Build strong relationships across business units to promote system adoption and continuous value.

5. Onshore‑Offshore Global Delivery Management

• Lead and coordinate both onsite and offshore delivery teams.
• Ensure structured handovers, adherence to SOPs, & alignment across time zones.
• Mentor team members, drive capability uplift, and foster a culture of ownership and innovation.

6. Change Requests, Enhancements & Release Management

• Oversee assessment, estimation, and delivery of change requests and enhancements.
• Manage release plans, regression testing, deployment governance, & communication.
• Drive continuous improvement cycles based on user feedback and analytics.

Required Skills & Experience

• 8‑12+ years in SAP SuccessFactors implementation and support, including project delivery.
• Strong hands‑on experience in EC plus at least one additional module.
• Previous experience leading onsite engagements with senior business stakeholders.
• Proven track record in delivering new SuccessFactors projects (greenfield or major enhancement programmes).
• Strong knowledge of ITIL processes and service delivery excellence.
• Experience with global delivery models (onshore‑offshore).
• Familiarity with AI‑driven HR innovations and digital transformation trends.
• Excellent communication, facilitation, and stakeholder management skills.

Preferred Qualifications

• Experience in regulated industries (public sector, financial services, government).
• SAP certifications (SuccessFactors Associate/Professional level).
• Exposure to SAP BTP, SAP CPI integrations, workflow automation, or HR analytics.

Benefits

• Health and Well‑being programs
• Access to Fitness and Gym Memberships
• Employee Assistance Program (EAP)
• Flexible working arrangements (hybrid, based on role and business needs)

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.