Capability Building Manager

Novartis; Tenterfield; On-site; AUD 120,000 - 180,000; Full time

Job summary

Novartis is seeking an experienced Capability Building Manager to strengthen enterprise-wide capability across Marketing, Sales, Value & Access, and Medical Affairs. This role focuses on learning, capability development, commercial excellence, training deployment, and cross-functional stakeholder management within pharma.

You will assess capability needs, localise global learning programmes, and ensure initiatives deliver measurable business impact.

Qualifications

• Experience leading capability-building programmes in pharma/healthcare.
• Strong cross-functional collaboration with marketing, sales, MSA and value teams.
• Ability to localise global learning programmes for country needs.
• Experience measuring learning impact and business outcomes.

Responsibilities

• Assess capability needs across Marketing, Sales, Medical Affairs and Value & Access.
• Localise, deploy and deliver global learning programmes and curricula.
• Support rollout of strategic capability programmes like Rep of the Future and ICE.
• Partner with functional heads to identify gaps and design learning solutions.
• Prepare annual learning curricula for key functions and the enterprise.
• Coordinate sessions, conferences, and mid-cycle capability programmes.
• Deliver learning experiences in classroom, digital and blended formats.
• Collaborate with CRM and field systems teams to drive adoption.
• Monitor adoption, effectiveness and impact; report to leaders.
• Manage external training vendors, budgets and quality guidance.

Skills

Capability building

Commercial excellence

Training deployment

Stakeholder management

Learning strategy

Tools

CRM

LMS

Job description

Job Description Summary

We are looking for an experienced Capability Building Manager to join our team and play a key role in strengthening enterprise-wide capability across Marketing, Sales, Value & Access, and Medical Affairs.

This is an exciting opportunity for someone with strong experience in learning, capability development, commercial excellence, training deployment, and cross-functional stakeholder management within the pharmaceutical, biotech, or healthcare sector.

The Capability Building Manager will act as the "voice of learning" across the organisation, assessing capability needs, localising and deploying global learning programmes, and ensuring that learning initiatives deliver measurable business impact. Working closely with functional heads and aligned to global strategy, this role will help ensure the organisation is equipped with the skills, agility, and knowledge required to be future-ready.

Job Description

• Assess capability needs acrossMarketing, Sales, Medical Affairs, and Value & Access, ensuring alignment with global learning strategy and business priorities.
• Localise, deploy, and deliver global learning programmes and curricula tailored to country and functional needs.
• Support the rollout of strategic capability programmes such asRep of the Future, ICE, IMEx, 6IBs, and other global learning initiatives.
• Partner with functional heads and subject matter experts to identify priority capability gaps and develop effective learning solutions.
• Prepare annual learning curricula for key functions and the wider enterprise.
• Coordinate learning sessions, including trainer organisation, annual conference training, and mid-cycle meeting capability programmes.
• Deliver learning experiences through a mix of classroom, digital, and blended formats.
• Collaborate with technology and system owners, including CRM and field systems teams, to support adoption and effective use of capability tools.
• Drive best practice sharing across teams and functions.
• Monitor adoption, effectiveness, and impact of learning programmes, reporting outcomes to functional leaders.
• Support Medical Affairs training deployment by localising globally developed and approved curricula, ensuring appropriate review and approval processes are followed.
• Define priorities and scope for capability building withinValue & Access.
• Manage external training vendors where required, ensuring delivery quality, budget efficiency, and alignment with global guidance.

About You

We are looking for someone who brings strong experience in capability building, learning and development, commercial excellence, or training within the pharmaceutical or healthcare industry.

You will likely have:

• Experience supporting or leading capability-building programmes across multiple commercial and medical functions.
• Strong understanding of pharmaceutical business functions, ideally includingSales, Marketing, Medical Affairs, and Value & Access.
• Experience localising and deploying global training programmes or learning curricula.
• Strong stakeholder management skills, with the ability to work effectively with senior functional leaders and subject matter experts.
• Experience delivering training in both digital and classroom formats.
• Ability to assess capability gaps and translate them into practical, business-aligned learning solutions.
• Strong project management skills with the ability to coordinate multiple programmes and priorities.
• Experience measuring training effectiveness, adoption, and business impact.
• Vendor management and budget management experience would be beneficial.
• Excellent communication, facilitation, and influencing skills.

What We’re Looking For

This role would suit someone who is proactive, collaborative, and commercially minded, with a passion for building capability and enabling business performance. You will be comfortable operating in a matrix environment and able to balance global strategy with local business needs.

You will be a trusted partner to functional teams, ensuring that learning is not just delivered, but embedded, adopted, and connected to measurable business outcomes.

Why Join?

This is a high-impact role with the opportunity to shape capability excellence across the organisation. You will work closely with senior leaders, influence cross-functional learning priorities, and help build the skills needed to support future growth and transformation.

If you have experience in pharmaceutical capability building and are passionate about developing people, strengthening organisational performance, and driving meaningful learning impact, we would be keen to hear from you.

Skills Desired

Business Dashboards, Capacity Planning, Customer Service, Data Extraction, Data Quality, Merchandising, Performance Measurement