Campus Support Officer

Arethusa College; Ipswich City; On-site; AUD 60,000 - 70,000; Full time

Job summary

Arethusa College invites applications for a Campus Support Officer (Student Services) at the Ipswich Campus. You will support students, liaise with families, work with staff and maintain administrative processes to ensure smooth campus operations.

The role requires emotional intelligence, empathy, resilience and a commitment to student wellbeing. A proactive, confidential and solution‑oriented approach is essential in this team environment.

Qualifications

• Emotional intelligence and empathy are essential in supporting students and families.
• Strong communication and organisational skills are required for campus admin.
• Ability to collaborate with staff and external agencies while maintaining confidentiality.

Responsibilities

• Administration and Support: Provide campus admin support and use Microsoft Office to create documents and manage data.
• Policy and Procedures: Support governance and compliance including WHS, emergency procedures and risk assessments.
• Communication: Interact professionally with students, families, staff and external stakeholders; keep accurate records.
• Student Support: Attend to student inquiries and provide First Aid and medication administration as needed.
• Additional Responsibilities: Participate in professional development and align with College initiatives.

Skills

Emotional intelligence

Empathy

Resilience

Communication skills

Organisational skills

Team player

Confidentiality

Problem solving

Flexibility

Job description

Arethusa College is an independent, co-educational school catering for students requiring an alternative to mainstream schooling. We are accredited as a Special Assistance School with campuses located across South-East Queensland

We believe in Doing School Differently, providing an alternate approach to education, and serving students who have been let down by an education system that was not able to flex and adapt to meet their unique needs and circumstances.

At Arethusa College we Believe, Expect and Celebrate as we see our students move towards achieving their full potential. We Believe in our students; we don’t define them by their past experience but rather their future potential and possibilities. We Expect great things of our students; as a result, we raise the bar, we invest and journey with them and we Celebrate our students; because they are absolutely worthy of being celebrated, as they step out of their comfort zones and towards the goals they set for themselves.

The Role

We have an opportunity available for a Campus Support Officers (Student Services) at our Ipswich Campus. This role is to support students, liaise with families, work closely with staff and maintain administrative processes.

Personal qualities, social and interpersonal skills

The Campus Support Officer requires a skill set that includes emotional intelligence, empathy, resilience and a commitment to personal wellbeing.

The Campus Support Officer is required to be:

• Organised, well prepared and forward thinking
• Resilient and compassionate
• Highly adaptable and willing to be solution focused in approaches to problem-solving
• A quick thinker who can manage and triage conflicting priorities
• Demonstrate integrity and high levels of confidentiality
• An effective communicator, able to listen to the needs of others, and seek out a clear plan forward
• Able to adapt communication effectively with a wide range of people (staff, students, external stakeholders, other agencies)
• Able to think clearly and quickly when problem-solving, being both analytical and creative in offering solutions
• An advocate for the needs of students, families and staff, ensuring that the best possible outcomes are sought for all members of the College community
• A team player who can bring together collaborative campus-based teams
• Able to earn the trust of staff, peers and students through honesty, open communication, fairness, predictability and the ability to admit mistakes and take responsibility for them
• Ensure that the College initiatives and values are integrated into practice and policies.
• Capacity to be flexible and work effectively and collaboratively in a changing work environment

Areas of Responsibility

Administration and Support

• Provide support for the Campus on a wide variety of administrative tasks to ensure the fulfilment of Arethusa College policy and procedures. This may include the effective use of relevant Microsoft Office programs to create documents, enter and maintain data, manage processes and provide general administrative support.
• Support the Principal and campus staff in various aspects of document management in line with Arethusa College policy and procedures (such as, but not limited to, copying, scanning, filing) and maintain campus-based filing systems, to reflect the Business Hub (BHUB) systems and requirements.
• Ensure staff meeting minutes are kept accurately and in the correct format, distributed to campus staff in a timely manner before the next staff meeting and managed according to Arethusa College policy and procedures.
• Provide support to the Principal for campus maintenance and care such as the reporting and following up of maintenance matters, booking and liaising with trade persons as requested by the Principal.
• Liaise with the College’s IT support provider and campus staff as instructed by the Principal - regarding campus-based IT needs (such as the gathering of accurate feedback from staff regarding IT support requirements and reporting to the IT support provider’s helpdesk).
• Assist the Principal with purchase procedures, organisation and management of campus materials and resources in line with Arethusa College policy and procedures.
• Complete other duties that provide support for the campus as directed by the Principal.

Policy and Procedures

• Ensure that required information and documentation is forwarded to BHUB in line with Arethusa College policy and procedures.
• Assist and support the Principal in areas of governance and compliance as required (such as but not limited to Workplace Health and Safety, Emergency Procedures, Risk Assessments and regulatory reporting).

Communication

• Communicate effectively and professionally with students, parents/carers, staff, the Principal and other stakeholders regarding student needs and matters; ensure that confidentially standards are upheld; maintain accurate communication records relevant to Arethusa College policy and procedures.
• Liaise with community agencies regarding referrals and ongoing support for students as instructed by the Principal.
• Collaborate effectively with campus staff by participating in areas such as staff devotions, check-ins, de-briefs and other scheduled meetings.

Student Support

• Attend to student enquiries as required (e.g. assisting students with general enquiries, assisting students to connect with appropriate staff members on a range of matters).
• Provide First Aid and administer medication to students, communicate with parents/carers regarding the health needs of students (e.g. following up on medical management plans).

Additional Responsibilities

• Participate in professional development opportunities provided by the College or external agencies which are relevant to the Campus Support Officer role or the needs of the College.

The applicant will hold a valid Working with Children Card (Blue Card).

Applications must include a copy of a Paid Blue Card, cover letter and a detailed resume.