Campus Manager & Compliance Officer

Greenhill Institute Pty Ltd; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive remuneration package

Professional development opportunities

Job summary

Greenhill Institute Pty Ltd is seeking a Campus Manager with strong compliance, quality management and assessment experience to lead campus operations in Australia. You will ensure ESOS/Code compliance, drive student experience, enrolment growth and staff performance, reporting to the CEO on regulatory outcomes.

The role encompasses end-to-end campus management, policy development, PRISMS/AVETMISS reporting, and continuous improvement of training and assessment practices within a CRICOS/RTO

Qualifications

• VET qualification in business, management, or a related field.
• Demonstrated experience coordinating internal and external operations, coordination, support and compliance audits.
• Good stakeholder management skills, including experience with education agents and regulators.
• High-level written and verbal communication skills, with experience preparing executive reporting.
• Previous experience in campus management within an RTO and/or CRICOS-registered environment.
• Strong working knowledge of the ESOS Act 2000, National Code 2018, and 2025 Standards for RTOs.
• Proven ability to manage admissions, enrolments, and student lifecycle processes, including PRISMS.
• Experience with AVETMISS, ASQAnet, and student management systems.

Responsibilities

• Oversee end-to-end campus operations including admissions, enrolment processing, student records, and facilities compliance.
• Ensure campus facilities and equipment meet regulatory and organisational standards.
• Build and maintain relationships with education agents, institutional partners, and peak bodies to support student acquisition and retention.
• Contribute to the Institute Marketing Plan and support development of promotional materials and campaigns.
• Act as a key point of contact for agents and internal teams on admissions policy and campus operations.
• Design, implement, and maintain policies, procedures, and compliance manuals, ensuring version control and currency with regulatory change.
• Manage PRISMS, AVETMISS, and RTO & CRICOS reporting obligations, ensuring accuracy and timeliness of data submissions.
• Investigate compliance concerns, student complaints, and assessment integrity matters, preparing findings and corrective action plans.
• Support the development and currency of Training and Assessment Strategies (TAS) in line with training package and regulatory requirements.
• Monitor student progress and support intervention strategies aligned with National Code obligations.
• Contribute to validation, moderation, and continuous improvement of training and assessment practices.
• Implement and maintain Greenhill Institute aligned quality assurance and quality control processes.
• Ensure compliant documentation is appropriately uploaded and managed through effective file management systems.
• Assessment records, reports, and related documentation must be maintained accurately, comprehensively, and in compliance and confidence with all applicable regulatory and organisational requirements.
• Monitor compliance with Greenhill Institute policies, procedures, and assessment guidelines.
• Contribute to continuous improvement initiatives by identifying opportunities to enhance assessment processes and documentation.

Skills

Compliance management

Stakeholder management

Executive reporting

Regulatory knowledge

Education

VET qualification in business/management

Tools

AVETMISS

PRISMS

ASQAnet

Job description

Greenhill Institute Pty Ltd t/a Greenhill Institute

Campus Manager/Compliance Officer

Greenhill Institute Pty Ltd is a Registered Training Organisation (RTO) and an accredited provider of Vocational Education and Training, delivering high-quality training to students across Australia. Greenhill Institute is also listed on the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS), offering CRICOS-registered courses to international students.

We are currently seeking for an experienced Campus Manager with demonstrated comprehensive understanding of compliance, quality management and assessment practices as they apply to the VET sector.

About the Role:

The Campus Manager is responsible for the end-to-end operational, compliance, and business performance of the campus, ensuring services are delivered in line with the ESOS Act 2000, National Code 2018, and 2025 Standards for RTOs, while driving student experience, enrolment growth, and staff performance. The role provides executive-level reporting and works closely with the CEO on regulatory, operational, and strategic outcomes.

Employment Type: Full-time

Key Responsibilities

Oversee end-to-end campus operations including admissions, enrolment processing, student records, and facilities compliance.

Ensure campus facilities and equipment meet regulatory and organisational standards.

Build and maintain relationships with education agents, institutional partners, and peak bodies to support student acquisition and retention.

Contribute to the Institute Marketing Plan and support development of promotional materials and campaigns.

Act as a key point of contact for agents and internal teams on admissions policy and campus operations.

Design, implement, and maintain policies, procedures, and compliance manuals, ensuring version control and currency with regulatory change.

Manage PRISMS, AVETMISS, and RTO & CRICOS reporting obligations, ensuring accuracy and timeliness of data submissions.

Investigate compliance concerns, student complaints, and assessment integrity matters, preparing findings and corrective action plans.

Support the development and currency of Training and Assessment Strategies (TAS) in line with training package and regulatory requirements.

Monitor student progress and support intervention strategies aligned with National Code obligations.

Contribute to validation, moderation, and continuous improvement of training and assessment practices.

Implement and maintain Greenhill Institute aligned quality assurance and quality control processes.

Ensure compliant documentation is appropriately uploaded and managed through effective file management systems.

Assessment records, reports, and related documentation must be maintained accurately, comprehensively, and in compliance and confidence with all applicable regulatory and organisational requirements.

Monitor compliance with Greenhill Institute policies, procedures, and assessment guidelines.

Contribute to continuous improvement initiatives by identifying opportunities to enhance assessment processes and documentation.

Mandatory Requirements

VET qualification in business, management, or a related field.

Demonstrated experience coordinating internal and external Operations, Coordination, support and compliance audits.

Good stakeholder management skills, including experience with education agents and regulators.

High-level written and verbal communication skills, with experience preparing executive reporting.

Previous experience in campus management within an RTO and/or CRICOS-registered environment.

Strong working knowledge of the ESOS Act 2000, National Code 2018, and 2025 Standards for RTOs.

Proven ability to manage admissions, enrolments, and student lifecycle processes, including PRISMS.

Experience with AVETMISS, ASQAnet, and student management systems.

Additional Information:

Only shortlisted applicants will be contacted.

A competitive remuneration package, professional development opportunities, a supportive working environment, and modern facilities are offered.

A detailed position description is available upon request.

Your application will include the following questions:

• How many years' experience do you have as a compliance officer?
• Do you have experience working for a registered training organisation (RTO)?