Campus Operations & Compliance Leader

Greenhill Institute Pty Ltd; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive remuneration package

Professional development opportunities

Job summary

Greenhill Institute Pty Ltd is seeking a Campus Manager with strong compliance, quality management and assessment experience to lead campus operations in Australia. You will ensure ESOS/Code compliance, drive student experience, enrolment growth and staff performance, reporting to the CEO on regulatory outcomes.

The role encompasses end-to-end campus management, policy development, PRISMS/AVETMISS reporting, and continuous improvement of training and assessment practices within a CRICOS/RTO

Qualifications

• VET qualification in business, management, or a related field.
• Demonstrated experience coordinating internal and external operations, coordination, support and compliance audits.
• Good stakeholder management skills, including experience with education agents and regulators.
• High-level written and verbal communication skills, with experience preparing executive reporting.
• Previous experience in campus management within an RTO and/or CRICOS-registered environment.
• Strong working knowledge of the ESOS Act 2000, National Code 2018, and 2025 Standards for RTOs.
• Proven ability to manage admissions, enrolments, and student lifecycle processes, including PRISMS.
• Experience with AVETMISS, ASQAnet, and student management systems.

Responsibilities

• Oversee end-to-end campus operations including admissions, enrolment processing, student records, and facilities compliance.
• Ensure campus facilities and equipment meet regulatory and organisational standards.
• Build and maintain relationships with education agents, institutional partners, and peak bodies to support student acquisition and retention.
• Contribute to the Institute Marketing Plan and support development of promotional materials and campaigns.
• Act as a key point of contact for agents and internal teams on admissions policy and campus operations.
• Design, implement, and maintain policies, procedures, and compliance manuals, ensuring version control and currency with regulatory change.
• Manage PRISMS, AVETMISS, and RTO & CRICOS reporting obligations, ensuring accuracy and timeliness of data submissions.
• Investigate compliance concerns, student complaints, and assessment integrity matters, preparing findings and corrective action plans.
• Support the development and currency of Training and Assessment Strategies (TAS) in line with training package and regulatory requirements.
• Monitor student progress and support intervention strategies aligned with National Code obligations.
• Contribute to validation, moderation, and continuous improvement of training and assessment practices.
• Implement and maintain Greenhill Institute aligned quality assurance and quality control processes.
• Ensure compliant documentation is appropriately uploaded and managed through effective file management systems.
• Assessment records, reports, and related documentation must be maintained accurately, comprehensively, and in compliance and confidence with all applicable regulatory and organisational requirements.
• Monitor compliance with Greenhill Institute policies, procedures, and assessment guidelines.
• Contribute to continuous improvement initiatives by identifying opportunities to enhance assessment processes and documentation.

Skills

Compliance management

Stakeholder management

Executive reporting

Regulatory knowledge

Education

VET qualification in business/management

Tools

AVETMISS

PRISMS

ASQAnet

Job description

Greenhill Institute Pty Ltd is seeking a Campus Manager with strong compliance, quality management and assessment experience to lead campus operations in Australia. You will ensure ESOS/Code compliance, drive student experience, enrolment growth and staff performance, reporting to the CEO on regulatory outcomes.

The role encompasses end-to-end campus management, policy development, PRISMS/AVETMISS reporting, and continuous improvement of training and assessment practices within a CRICOS/RTO