Call Centre Supervisor - Customer Experience (Automotive)

Department: Hs Southern & Western; Macarthur; On-site; AUD 70,000 - 90,000; Full time

Job summary

Clintons Toyota, part of the 4K Automotive Group, is searching for a Call Centre Supervisor to lead the Customer Relationship Centre team at our Gregory Hills site. You will oversee daily operations, allocate work and support inbound and outbound activities to deliver a seamless customer experience across Toyota and Lexus brands.

The ideal candidate brings hands-on leadership in a busy call centre, strong coaching and communication skills, and the ability to manage performance, priorities and

Qualifications

• Experience leading a call centre or fast-paced environment.
• Strong coaching, communication and relationship-building skills.
• Confident managing performance, priorities and escalations.
• Excellent organisation and problem-solving.

Responsibilities

• Lead, support and coach Customer Relationship Consultants.
• Set daily priorities, allocate bookings, and keep the team focused on service and performance targets.
• Monitor call quality, customer feedback, CRM activity and key performance indicators.
• Manage escalated customer enquiries and complaints with urgency, accuracy and care.
• Coordinate inbound and outbound customer contact, including service bookings, follow-ups and campaign activity.
• Oversee customer data, privacy requests and record updates in dealership systems.
• Prepare daily and monthly results and identify opportunities to improve processes and outcomes.
• Build strong working relationships across service, sales and dealership management teams.
• Rostering CRC Team hours and schedules.

Skills

Leadership

Coaching

Call centre experience

Communication skills

People management

Job description

Clintons Toyota, part of the 4K Automotive Group, is searching for a Call Centre Supervisor to lead the Customer Relationship Centre team at our Gregory Hills site. You will oversee daily operations, allocate work and support inbound and outbound activities to deliver a seamless customer experience across Toyota and Lexus brands.

The ideal candidate brings hands-on leadership in a busy call centre, strong coaching and communication skills, and the ability to manage performance, priorities and