Call Centre Consultant

South Australia Police; Adelaide; On-site; AUD 65,000 - 69,000; Full time

Benefits offered by this job

Onsite gym

Fitness Passport access

Salary packaging

Pathways into SA Public Sector

Job summary

South Australia Police (SAPOL) is seeking a Call Centre professional to handle 000 and 13 444 calls, providing calm, empathetic support to the community. You will work across a 24/7 roster in a fast-paced environment, using multiple software systems to capture details and guide callers to safety and assistance.

The role offers flexible rostering (casual, part-time, full-time), comprehensive paid training, and pathways into the SA Public Sector, with shift penalties and allowances to reward

Qualifications

• Calm under pressure with de-escalation abilities.
• Ability to extract key details quickly and give clear directions.
• Comfort navigating multiple screens and software systems.

Responsibilities

• Be the first point of contact for non-emergency (13 444) and Emergency Triple Zero (000) calls.
• Provide reassurance and guidance to callers to protect and support the community.
• Maintain knowledge of Adelaide and South Australia to identify caller locations.

Skills

Composed communicator

De-escalation skills

Empathy

Decision making

Tech-savvy

Community-minded

Geographically savvy

Job description

$47.35-$50.28 per hour + relevant shift penalties

Emergency Triple Zero (000), 13 444 Police Assistance Line, and Crime Stoppers SA

Join the Voice That Supports South Australia --Every Call Matters!

About the Role

Working in the SAPOL Call Centre means stepping into a purpose-driven role where you are the vital first point of contact for the community. From managing non-emergency ( 13 444 ) calls to handling critical Emergency Triple Zero (000) calls, your calm reassurance and quick thinking will directly protect and support South Australians when they need it most.

This Role is For You If You Are:

A Composed Communicator: Calm under pressure, resilient, and highly empathetic. You possess the vital de-escalation skills needed to manage distressed or agitated callers from diverse backgrounds.

A Sharp Decision Maker: Able to extract key details quickly, use sound judgment, and give clear verbal instructions.

Tech-Savvy: Comfortable navigating multiple screens and software systems simultaneously.

Community-Minded: Driven by integrity, respect, and a desire to make a real difference.

Geographically Savvy: Possess a strong working knowledge of metropolitan Adelaide and regional South Australia to accurately track and understand caller locations.

What's in it for You?

Flexible 24/7 Rostering:

Preference-based shifts to help you maintain a genuine work-life balance.

Job Variety:

Opportunities for casual, part-time, and full-time roles on a fixed-term or permanent basis pending business needs.

Fully Paid Training:

A comprehensive 5-week training program + 2 weeks of buddying shifts.

Great Perks:

• Onsite gym
• Fitness Passport access
• salary packaging
• clear pathways into the SA Public Sector

Competitive Pay:

Casual or 12-month term contracts on a full-time or part-time basis at the ASO3 level (plus attractive shift penalties and allowances).

Training & Next Steps

Successful applicants enter our Talent Pool to await allocation to a 5-week, full-time paid training course. Upon graduation, pending the current business needs, you will transition into an ASO3 casual or 12-month term contract on a full-time or part-time basis, with strong potential for permanent, ongoing employment.

Note:

Positions operate 24/7 (including weekends/public holidays and overnight shifts).

Applicants must have Australian work rights and pass a background and criminal history check.

South Australia Police (SAPOL) provides a range of policing services 24 hours a day, seven days a week to keep South Australians safe. Source: this is an extract from the company’s own website.