Cafe Venue Manager

Alowishus Delicious Maryborough; Maryborough; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Staff discounts on food and drinks

Above-award salary package with full留e

No night shifts or split shifts

Spacious, air-conditioned workplace

Opportunity to grow with a community‑f

Admin Assistant to help with管理

Job summary

Alowishus Delicious Maryborough is seeking an experienced Venue Manager to oversee daily cafe operations, lead a busy team, and ensure outstanding guest experiences seven days a week.

You will manage front-of-house and back-of-house activities, coffee quality, kitchen coordination and catering tasks, while maintaining high standards and efficient service in a supportive community cafe.

Qualifications

• Hospitality management experience and ability to supervise cafe operations.
• Strong barista skills and coffee quality control during busy periods.
• Excellent customer service mindset with a focus on memorable guest experiences.
• Leadership and accountability to manage a frontline and kitchen team.

Responsibilities

• Take ownership of day-to-day cafe operations from opening to service.
• Lead, coordinate and support front-of-house and back-of-house teams.
• Oversee opening/closing procedures, stock, and KPI targets.
• Ensure high standards of venue presentation, safety and hygiene.
• Recruit, train and roster staff to maintain smooth operations.

Skills

Hospitality management

Leadership

Barista skills

Customer service

Team leadership

Job description

Alowishus Delicious Maryborough - Maryborough QLD

Alowishus is a busy Breakfast & Lunch cafe, open 7 days a week. Our FOH team serves up delicious coffee, cake and gelato, while our kitchen crew prepares tasty meals and fresh catering platters for our customers and community.

At Alowishus, team spirit, community and great customer experiences are at the heart of everything we do. We believe in creating a workplace where people can excel, have fun, support one another and grow their careers in hospitality.

We’re looking for an experienced, hands-on Venue Manager who loves hospitality, thrives on variety and takes pride in running a successful cafe. This is an exciting opportunity for someone who is confident across both front-of-house and back-of-house operations and can take full ownership of the venue’s day-to-day running.

With the owner managing the business remotely, you’ll be the key person on the ground, leading the team, overseeing daily operations and ensuring everything runs smoothly. You’ll need to be proactive, organised and confident making decisions, solving problems and maintaining high standards across the entire cafe.

Staff discounts on food and drinks

Above-award salary package with full leave entitlements

No night shifts or split shifts

Spacious, air-conditioned workplace with systems and technology to support smooth operations

Opportunity to grow with a supportive, community-focused business

Admin Assistant to help with management tasks

Alowishus is a busy Breakfast & Lunch cafe, open 7 days a week. Our FOH team serves up delicious coffee, cake and gelato, while our kitchen crew prepares tasty meals and fresh catering platters for our customers and community.

At Alowishus, team spirit, community and great customer experiences are at the heart of everything we do. We believe in creating a workplace where people can excel, have fun, support one another and grow their careers in hospitality.

We’re looking for an experienced, hands-on Venue Manager who loves hospitality, thrives on variety and takes pride in running a successful cafe. This is an exciting opportunity for someone who is confident across both front-of-house and back-of-house operations and can take full ownership of the venue’s day-to-day running.

With the owner managing the business remotely, you’ll be the key person on the ground, leading the team, overseeing daily operations and ensuring everything runs smoothly. You’ll need to be proactive, organised and confident making decisions, solving problems and maintaining high standards across the entire cafe.

Perks & Benefits

• Staff discounts on food and drinks
• Above-award salary package with full leave entitlements
• No night shifts or split shifts
• Spacious, air‑conditioned workplace with systems and technology to support smooth operations
• Opportunity to grow with a supportive, community‑focused business
• Admin Assistant to help with management tasks

About the Role

As Venue Manager, you’ll be responsible for the overall day‑to‑day operation of Alowishus, ensuring the cafe runs smoothly, the team is supported and our customers receive an outstanding experience every time.

This is a hands‑on management role, where leading by example is at the heart of what you do. The core of this position is being actively involved in the daily running of the cafe, spending time behind the coffee machine, assisting in the kitchen, serving customers and supporting the team wherever needed. We’re looking for someone who is happy to roll up their sleeves, get involved in every aspect of the business and lead by doing, not just directing.

You’ll oversee both front‑of‑house and back‑of‑house operations, balancing excellent coffee and customer service with food preparation, kitchen coordination, team leadership, stock control and venue presentation. With the owner managing the business remotely, you’ll need to be proactive, take initiative and make confident day‑to‑day decisions to ensure the cafe operates efficiently and maintains high standards.

We’re looking for someone who can confidently take the reins, lead from the front and take genuine ownership of the cafe as if it were their own.

Your Responsibilities

Venue Management & Daily Operations

• Take ownership of the day‑to‑day running of the entire cafe, ensuring smooth and efficient operations.
• Lead, coordinate and support the team across front and back of house.
• Oversee opening and closing procedures, daily checklists and operational standards.
• Ensure the venue is clean, organised, well presented and ready for service.
• Identify issues and opportunities for improvement, taking initiative to implement practical solutions.
• Make confident day‑to‑day decisions while keeping the owner informed of important matters.
• Meet set KPI’s on venue performance, staffing, stock, customer feedback and operational needs.

Front of House & Barista

• Prepare consistently excellent coffee in a busy, fast‑paced environment.
• Lead by example in delivering friendly, efficient and exceptional customer service.
• Support the team with orders, payments, customer enquiries and service during busy periods.
• Maintain high standards of presentation and ensure every customer feels welcome.
• Handle customer feedback and resolve issues professionally.

Kitchen & Back of House

• Assist with food preparation, meal service and catering platter production as required.
• Coordinate front-and back‑of‑house workflows to keep service running smoothly.
• Ensure food quality, presentation, consistency and portion standards are maintained.
• Maintain food safety, hygiene and kitchen cleanliness standards.
• Monitor stock levels, manage ordering and minimise food waste.

Team Leadership & Business Performance

• Marketing & Social Media: Work closely with the marketing team to capture engaging photos and videos of daily cafe life, food, coffee and specials to support social media content and promote Alowishus.
• Catering Coordination: Coordinate orders and preparation with the kitchen team and ensure catering is organised, prepared and delivered to a high standard.
• Staff Rostering: Prepare and manage staff rosters to ensure appropriate coverage across front and back of house, balancing business needs, staff availability and labour costs.
• Recruitment & Training: Assist with hiring, onboarding and training new team members, building a reliable team that shares our values and commitment to great hospitality.
• Menu Development & Monthly Specials: Develop, plan and introduce menu updates and monthly specials that excite customers and support business growth.
• Business Growth & Initiative: Identify opportunities to improve sales, increase catering orders, attract new customers and strengthen relationships within the local community.

What We’re Looking For

• Hospitality management experience: Previous experience managing or supervising a cafe, restaurant or similar hospitality venue.
• Strong barista skills: Confident operating a coffee machine and maintaining coffee quality during busy service.
• Kitchen experience: Comfortable assisting with food preparation, meals and catering operations.
• Exceptional customer service: Passionate about creating memorable customer experiences and building genuine relationships.
• Leadership and accountability: Able to lead, motivate and manage a team while setting clear expectations.
• Independence and initiative: Confident running a venue without the owner physically on‑site, making decisions and resolving problems as they arise.
• Organisation and time management: Able to manage competing priorities while maintaining high standards across the cafe.
• Commercial awareness: Understands labour management, stock control, food wastage, cost control and the importance of profitability.
• Strong communication: Able to coordinate front and back of house and keep the owner updated on the business.
• A hands‑on approach: Willing to jump in wherever needed, from making coffee and serving customers to helping in the kitchen.
• A positive, reliable attitude: Someone who takes pride in their work and wants to build a long‑term future with the business.

Above all, we’re looking for someone who is dependable, proactive and passionate about hospitality, a person who can balance leadership with hands‑on work and take genuine pride in the success of the venue.