Cafe All Rounders

WH Smith; Wollongong City Council; On-site; AUD 30,000 - 36,000; Full time

Benefits offered by this job

EAP wellbeing support

Career progression opportunities

Employee discounts

Job summary

WHSmith Australia operates food venues in Wollongong Hospital, offering a fast-paced cafe environment. We are seeking a Café All Rounder dedicated to delivering exceptional customer service while maintaining high standards of food safety and cleanliness.

The role requires ability to work independently or with a team, handle cash/card payments, and adapt to a busy daily schedule, including early starts and evening shifts across the week.

Qualifications

• Customer service mindset and hospitality approach.
• Experience handling cash/card payments is a plus.
• Ability to work independently or in a team.

Responsibilities

• Prepare and serve food and beverages to café standards.
• Operate the POS system and process transactions.
• Restock supplies and keep front-of-house presentable.
• Maintain cleanliness and hygiene across café areas.
• Handle cash and card payments efficiently.

Skills

Customer service

Cash handling

POS operation

Team player

Clear communication

Tools

POS system

Job description

Fuel your passion for coffee and customer service and join our team!

This position is based in our Cafe's within Wollongong Hospital.

As a Café All Rounder, you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers, and our colleagues to be proud to share their journey with us.

What being a Café All Rounder is all about:

• Preparing and serving food and beverages to café standards and in line with food safety guidelines.
• Operating the POS system and handling transactions accurately.
• Restocking supplies and ensuring the front-of-house is always well presented.
• Maintaining cleanliness and hygiene across all areas of the café.
• Handling both cash and card payments efficiently.

What our Stores would love to see:

• A passion for customers having an exceptional experience in store.
• Experience in food handling would be ideal.
• Motivated to achieve fantastic results and standards.
• Adaptable to meet company requirements and goals.
• The flexibility to worka variety of shifts across the week and weekend including early starts like 6am and evening working including to 6pm.
• Ability to work autonomously and as part of a team.
• Ability to work in a fast paced environment.
• Excellent communication and interpersonal skills.

How we reward our teams:

• Fun, inclusive, and supportive team culture.
• Access to 24/7 wellbeing support through our confidential Employee Assistance Program (EAP).
• Constant opportunities for progression and development - potential to grow within the company!
• Generous employee discounts across a range of our products and retail partners through our Beny app.
• Be part of a local café that values quality and community.

About Food by WHSmith Australia

Our Food by WHSmith cafes are located in some of Australia’s largest hospitals, offering a fast-paced and vibrant work environment for team members who thrive in a collaborative setting. We are driven by our core values: Value our People, Drive for Results, Customer Focus & Accountability.

We believe in making a positive impact not only within our teams but also in our local communities by delivering exceptional service in hospitality. We’re looking for team players who are eager to contribute to a positive and supportive workplace, so if these values align with yours and you share our passion for delivering exceptional customer service, we would love to hear from you!

Our Commitment to Diversity and Inclusion

WHSmith is an equal opportunity employer and considers all applicants for employment. We recognise the importance of equity in all that we do, as well as promoting a culture of inclusion through our policies, procedures and working practices. If you have any support requirements, we encourage you to advise us at the time of your application, so we can assist you appropriately during the recruitment process.

*Please note only shortlisted candidates will be contacted