Cafe Operations & Compliance Coordinator

SeaLink South East Queensland; Cleveland; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Staff discounts

Career development

Job summary

SeaLink South East Queensland Administration & Operations Coordinator – Cafes supports the Cleveland Shore Cafe and onboard vessel cafes. The role blends operational coordination, team support, compliance oversight and administrative duties to ensure safe, efficient, and customer-focused cafe operations across multiple venues.

You will oversee documentation accuracy, coordinate Team Leaders, manage rosters, and ensure food safety, WHS, and reporting standards across shore and vessel locations.

Qualifications

• 3+ years’ experience in an operational, coordination or supervisory role (hospitality or service environments advantageous)
• Experience with stock control, POS, cash handling and shift coordination
• Confident using systems, reporting tools and software
• Strong barista skills and coffee knowledge - preferable
• RSA – preferable or willingness to obtain
• Food Safety Supervisor Certificate – preferable or willingness to obtain
• First Aid & CPR – preferable or willingness to obtain

Responsibilities

• Coordinate operations across shore-based and vessel-based cafe venues
• Ensure Team Leaders complete opening/closing procedures, compliance logs and cleaning schedules
• Monitor presentation standards and customer areas across all venues
• Support customer experience delivery and manage Tier 2 escalated issues
• Assist with roster planning, shift adjustments, timesheet review and payroll inputs
• Maintain accurate operational documentation across all cafes (food safety, WHS, cleaning, allergen control, temperature checks)
• Conduct regular mini-audits to ensure compliance with food safety, WHS and regulatory requirements
• Consolidate weekly reporting including sales, stock results, waste, audit findings and variance investigations
• Raise purchase orders and support supplier liaison
• Support reporting and data integrity across POS, rostering and compliance systems

Skills

Staff coordination

Administrative coordination

Communication skills

Decision making

Customer service

Attention to detail

Tools

POS

Stock control systems

Reporting tools

Job description

SeaLink South East Queensland Administration & Operations Coordinator – Cafes supports the Cleveland Shore Cafe and onboard vessel cafes. The role blends operational coordination, team support, compliance oversight and administrative duties to ensure safe, efficient, and customer-focused cafe operations across multiple venues.

You will oversee documentation accuracy, coordinate Team Leaders, manage rosters, and ensure food safety, WHS, and reporting standards across shore and vessel locations.