Cafe Manager

Belgravia Health & Leisure Group Pty Ltd; Canberra; On-site; AUD 65,000 - 90,000; Full time

Job summary

Belgravia Leisure seeks a Café Manager for Stromlo Leisure Centre Café. Drive commercial and operational success, lead a dedicated team, and grow revenue across food and beverage, catering, events and more.

You will report to the venue leadership and shapes customer experiences with a focus on service excellence and business growth.

Qualifications

• Minimum 3 years' leadership experience in hospitality or café.
• Strong understanding of hospitality operations and food safety requirements.
• Proven experience leading, coaching and developing teams.
• Commercial acumen with budgets, sales and profitability.
• WWVP/Police checks and RSA/Food Safety knowledge are essential.

Responsibilities

• Drive revenue growth and achieve financial targets for the café.
• Lead, coach and develop high-performing team members.
• Deliver exceptional customer experiences and uphold brand standards.
• Oversee purchasing, stock control and inventory, and ensure food safety compliance.
• Expand catering, events and partner opportunities to grow revenue.

Skills

Hospitality leadership

Team leadership

Budgeting

Sales growth

Customer experience

Education

First Aid Certificate

CPR Certificate

WWVP Registration

National Police Check

Food Safety Supervisor Certificate

RSA Certificate

Job description

ACT, Stromlo Leisure Centre - Stromlo 2611

• Great career paths and development with an entrepreneurial organisation
• Full-time position available
• Enjoy a great work / life balance with mornings, evenings and weekend shifts

Ready to Brew Something Bigger?
This isn't your average café manager role.

At Stromlo Leisure Centre, we're looking for a passionate, commercially minded leader who can turn great coffee, exceptional service, and innovative food offerings into an unforgettable customer experience. With ambitious growth plans and a vision to exceed $1 million in annual revenue, this is an exciting opportunity to take ownership of a thriving café business and make your mark.

If you love leading teams, driving sales, creating amazing customer experiences, and thinking like a business owner, we'd love to hear from you.

About the Role

As our Café Manager, you'll be the driving force behind the commercial and operational success of the Stromlo Leisure Centre Café.

Reporting to the Assistant Venue Manager, you'll lead a dedicated team, oversee daily operations, expand food and beverage offerings, and identify exciting new opportunities to grow revenue across catering, events, birthday parties and more.

This role is perfect for someone who thrives in a fast-paced environment and gets excited about turning good ideas into great business outcomes.

What You'll Be Doing

Growing the Business

• Drive revenue growth and achieve financial targets
• Identify new opportunities to increase customer spend
• Develop exciting food and beverage offerings
• Expand catering, events and birthday party revenue streams
• Monitor sales, margins, labour costs and profitability

Leading an Incredible Team

• Recruit, coach and develop high-performing team members
• Foster a positive, supportive and accountable team culture
• Create an environment where people genuinely love coming to work
• Lead from the front and inspire exceptional service standards

Delivering Outstanding Customer Experiences

• Ensure every customer interaction is friendly, memorable and welcoming
• Maintain high standards of café presentation and cleanliness
• Champion service excellence and continuous improvement
• Promote the Stromlo Leisure Centre brand with pride

Running a Smooth Operation

• Manage purchasing, stock control and inventory
• Maintain food safety and compliance standards
• Conduct operational audits and quality checks
• Ensure systems and processes support business growth

About You

You're more than an experienced café professional.

You're a leader, motivator, problem-solver and business thinker who knows how to balance customer experience with commercial success.

You'll bring:

• At least 3 years' experience in a hospitality or café leadership role
• Strong understanding of hospitality operations and food safety requirements
• Proven experience leading, coaching and developing teams
• A passion for delivering exceptional customer experiences
• Commercial acumen and confidence working with budgets, sales and profitability
• A proactive mindset focused on growth, innovation and continuous improvement
• The ability to build positive relationships with customers, team members and stakeholders

Essential Qualifications

• Current First Aid Certificate
• Current CPR Certificate
• Working with Vulnerable People (WWVP) Registration
• National Police Check
• Food Safety Supervisor Certificate
  Responsible Service of Alcohol (RSA) Certificate

Why Join Us?

At Stromlo Leisure Centre, we're passionate about creating experiences that connect our community, support healthy lifestyles and bring people together.

In return, you'll enjoy:

• A leadership role with genuine influence and autonomy
• The opportunity to grow and shape a thriving café business
• Supportive leadership and career development opportunities
• A fun, energetic and community-focused environment
• The chance to lead a high-performing team and make a real impact

About the Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We are committed to providing a child safe environment. Please refer to ourchild safety framework. Successful applicants will be required to obtain national police check and a Working with Children check.