Cabin Crew Coordinator

Jetstar Airways Pty Ltd; Melbourne; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Travel benefits

Career growth across Jetstar & Qantas

Training & development

Employee discounts

Job summary

Jetstar Airways in Melbourne is seeking a Cabin Crew Coordinator to provide essential administrative and workforce coordination support to Cabin Crew leaders and crew at our Melbourne head office.

You will coordinate workforce and onboarding activities, assist with employment, payroll and operational queries, and ensure key employee records and processes are managed accurately and efficiently.

Qualifications

• You thrive in a fast-paced operational environment with shifting priorities.
• You have strong attention to detail and professional judgement.
• You are proactive in solving problems and improving processes.
• You can collaborate with multiple stakeholders and support leaders and employees.

Responsibilities

• Coordinate workforce activities, recruitment administration and crew movements.
• Support team coordination, meetings and events.
• Maintain accurate employee data, trackers and records.
• Support Cabin Crew onboarding and employee administration.
• Coordinate uniforms, ASICs, passes and other operational requirements.
• Process payroll information, expenses, invoices and leave requests.
• Manage crew compliance and required documentation.
• Partner with key teams to resolve queries and outstanding actions.
• Provide general administrative support to the Cabin Crew and Head Office teams.
• Identify and elevate risks, delays or discrepancies as required.
• Build strong working relationships and collaborate effectively with our centralised admin team.

Skills

Administration

Payroll

HR

Workforce coordination

Stakeholder management

Communication

Attention to detail

Confidentiality

Process improvement

Education

Business/Administration degree

Job description

• Play a key role in supporting the smooth operation of our Cabin Crew workforce.
• Collaborate with teams across Workforce Planning, Training, Talent Acquisition and Onboarding.
• Enjoy travel benefits and opportunities to grow across Jetstar and the wider Qantas Group.

About the role

We’re looking for a highly organised and proactive Cabin Crew Coordinator to provide essential administrative and workforce coordination support to our Cabin Crew leaders and crew at our Melbourne head office.

In this varied and fast-paced role, you’ll play an important part in keeping our Cabin Crew operation running smoothly. You’ll coordinate workforce and onboarding activities, assist with employment, payroll and operational queries, and ensure key employee records, processes and requirements are managed accurately and efficiently.

Working closely with teams across Workforce Planning, Training, Talent Acquisition, Onboarding and centralised admin team, you’ll build strong relationships and help deliver a seamless experience for our crew. This is a great opportunity for someone who enjoys working collaboratively, managing multiple priorities and making a positive impact behind the scenes.

Key Responsibilities

• Coordinate workforce activities, recruitment administration and crew movements
• Support team coordination, meetings and events
• Maintain accurate employee data, trackers and records
• Support Cabin Crew onboarding and employee administration
• Coordinate uniforms, ASICs, passes and other operational requirements
• Process payroll information, expenses, invoices and leave requests
• Manage crew compliance and required documentation
• Partner with key teams to resolve queries and outstanding actions
• Provide general administrative support to the Cabin Crew and Head Office teams
• Identify and elevate risks, delays or discrepancies as required
• Build strong working relationships and collaborate effectively with our centralised admin team

About you

You thrive in a fast-paced, operational environment where priorities can shift quickly and strong organisation is key. You’ll be confident managing multiple tasks at once, maintaining a high level of accuracy and ensuring important actions are followed through to completion.

You bring strong attention to detail, sound professional judgement and a proactive approach to problem-solving. With excellent communication and relationship-building skills, you’ll be comfortable working with a range of stakeholders across the business and providing reliable, high-quality support to both employees and leaders.

You also are someone who enjoys working collaboratively, takes ownership of your responsibilities and looks for opportunities to improve processes and ways of working.

You will need:

• Experience in administration, payroll, HR or workforce coordination
• Experience supporting employees and operational leaders
• Strong planning, prioritisation and problem-solving skills
• Excellent written and verbal communication skills
• Confidence managing multiple stakeholders and following actions through to completion
• A high level of accuracy, confidentiality and process discipline
• The ability to adapt to changing priorities and identify opportunities for improvement
• Experience in aviation or another regulated operational environment, although this is desirable rather than essential
• A qualification in business, administration or a related discipline, which would be highly regarded

Jetstar

• Take-off professionally: Grow your career across Jetstar and the wider Qantas Group, with opportunities to learn new skills, explore different roles and develop your career.
• Travel benefits you'll love: Enjoy discounted travel across the Qantas Group for you, your family and friends, plus deals on accommodation and holidays.
• Get onboard with Qantas Group: Being with Jetstar means you’re in with Qantas Group. Which means lots of opportunity to take-off across different functions, locations and airlines.
• Be part of a team that backs you: Join a supportive, down-to-earth culture where people work hard, celebrate wins and help each other succeed.
• Learn and grow your way: Access training, development programs and opportunities to build your skills, whether you’re just starting out or looking to take the next step.
• Benefits beyond travel: Take advantage of employee discounts, wellbeing resources and a range of benefits designed to support you at work and beyond.

Inclusion and Diversity

At Jetstar, we’re proud to be an equal opportunity employer and believe our differences make us stronger. We’re committed to creating an inclusive workplace where everyone feels valued, respected and supported to be themselves and thrive.

We welcome applications from people of all backgrounds, cultures and experiences, and strongly encourage Aboriginal and Torres Strait Islander peoples to apply.

We’re also committed to providing an accessible and inclusive recruitment experience. If you require any adjustments or additional support throughout the recruitment process, we encourage you to let us know when submitting your application.